Telesales Consultant

EPOS Pte. Ltd.; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

EPOS Pte. Ltd. in Malaysia is seeking a proactive Telesales Consultant to drive new business by generating qualified leads and setting high-quality appointments.

You will engage prospects in English and Mandarin Chinese, articulate the value of EPOS products, and collaborate with the sales team to exceed targets while maintaining accurate CRM records and handling routine administrative tasks.

This role offers opportunities for career growth in a fast-paced regional company.

Qualifications

• Minimum 2 years of experience in telesales, telemarketing, or outbound sales.
• Proficient in English and Mandarin Chinese.
• Excellent communicator with strong persuasion and negotiation skills.
• Proficient in Microsoft Office Suite and CRM platforms.
• Self-motivated and results-driven with attention to tone and detail.

Responsibilities

• Lead Generation & Prospecting: Research and scrape the web for qualified leads and decision-maker contacts.
• Client Engagement & Appointment Setting: Contact potential clients via phone to introduce EPOS products and services; convert cold calls into qualified appointments.
• Sales Target Achievement: Consistently meet or exceed appointment-setting and lead-generation KPIs.
• Record Management & Compliance: Maintain accurate records of calls, leads, and follow-ups in the CRM; ensure compliance with policies and regulations.
• Support & Collaboration: Work with sales and marketing teams to refine outreach strategies and assist with admin tasks.

Skills

Telesales

Outbound sales

English

Mandarin Chinese

CRM platforms

Email drafting

Microsoft Office Suite

Communication skills

Tools

CRM platforms

MS Office

Job description

About Epos

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions.

With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams.

As we expand across Asia, to create meaningful, small yet powerful changes for businesses around the world together.

About This Role

EPOS is looking for aTelesales Consultantto join our Sales team and play a critical role in driving new business opportunities. In this role, you’ll be at the forefront of our growth efforts — identifying potential clients, making impactful connections, and setting high-quality appointments for our sales team.

You will combine your communication skills, persuasive sales techniques, and research capabilities to convert cold calls into warm leads. If you thrive in a fast-paced environment, enjoy hitting targets, and are motivated by high earnings and career growth, this role is for you.

This is what your job scope will be...Lead Generation & Prospecting

• Research and scrape the web for qualified leads and decision-maker contacts.
• Build and maintain a database of prospects for targeted outreach.

Client Engagement & Appointment Setting

• Contact potential clients via phone to introduce EPOS products and services.
• Build rapport quickly and effectively communicate our value proposition.
• Convert cold calls into qualified appointments for the sales team.

Sales Target Achievement

• Consistently meet or exceed appointment-setting and lead-generation KPIs.
• Adopt a proactive, goal-oriented approach to drive measurable results.

Record Management & Compliance

• Maintain accurate records of calls, leads, and follow-ups in the CRM.
• Ensure all outreach activities comply with company policies and industry regulations.

Support & Collaboration

• Work closely with the sales and marketing teams to refine outreach strategies.
• Assist with general administrative tasks and ad-hoc duties when needed.

We would love to hear from you if...

• You have at least2 years of experiencein telesales, telemarketing, or outbound sales.
• You are proficient in English and Mandarin Chinese
• You are an excellent communicator with strong persuasion and negotiation skills.
• You can confidently draft professional emails with attention to tone and detail.
• You are proficient inMicrosoft Office Suiteand comfortable using messaging or CRM platforms.
• You arefriendly, enthusiastic, and customer-focusedin every interaction.
• You thrive under pressure and maintain a positive, professional demeanor.
• You can multitask effectively, meet deadlines, and stay organized.
• You have aself-motivated, “get things done” attitudeand are driven by results.