Sales cum Customer Service
Total Outsource Management Sdn Bhd
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Benefits offered by this job
Job summary
Total Outsource Management Sdn Bhd is seeking a proactive Sales cum Customer Service Personnel to join our Penang service centre. You will assist customers, support sales activities, handle enquiries, and ensure a smooth, positive experience at our outlet.
The role emphasizes customer care, product knowledge, and teamwork. Training on mobile devices and service solutions is provided, with growth opportunities within a technology-driven service organisation in a collaborative environment.
Qualifications
- Experience in sales, retail, or customer service is an advantage.
- Strong communication and interpersonal skills.
- Customer-focused with a positive and approachable personality.
- Willing to learn about mobile devices, accessories, and service solutions.
- Able to work independently and as part of a team.
- Responsible, motivated, and target-driven.
- Competitive salary package with performance incentives.
- Product and service training to enhance your knowledge and skills.
- Career development opportunities within a growing technology service organisation.
- Supportive and collaborative working environment.
- Opportunity to gain experience with leading mobile technology brands.
Responsibilities
- Attend to walk-in customers and provide professional assistance.
- Promote and recommend suitable products, accessories, and service solutions based on customer needs.
- Handle customer enquiries, feedback, and service-related requests.
- Support sales activities and achieve individual and outlet sales targets.
- Process sales transactions and maintain accurate sales records.
- Assist with product display, stock checking, and daily outlet operations.
- Coordinate with technicians and internal teams to ensure efficient customer service.
- Maintain excellent customer relationships and uphold company service standards.
Skills
Job description
We are seeking a proactive and customer-oriented Sales cum Customer Service Personnel to join our team. You will be responsible for assisting customers, supporting sales activities, handling enquiries, and ensuring a smooth and positive customer experience at our service centre.
- Attend to walk-in customers and provide professional assistance.
- Promote and recommend suitable products, accessories, and service solutions based on customer needs.
- Handle customer enquiries, feedback, and service-related requests.
- Support sales activities and achieve individual and outlet sales targets.
- Process sales transactions and maintain accurate sales records.
- Assist with product display, stock checking, and daily outlet operations.
- Coordinate with technicians and internal teams to ensure efficient customer service.
- Maintain excellent customer relationships and uphold company service standards.
- Experience in sales, retail, or customer service is an advantage.
- Strong communication and interpersonal skills.
- Customer-focused with a positive and approachable personality.
- Willing to learn about mobile devices, accessories, and service solutions.
- Able to work independently and as part of a team.
- Responsible, motivated, and target-driven.
- Competitive salary package with performance incentives.
- Product and service training to enhance your knowledge and skills.
- Career development opportunities within a growing technology service organisation.
- Supportive and collaborative working environment.
- Opportunity to gain experience with leading mobile technology brands.
Total Outsource Management Sdn Bhd is an authorised Huawei and HONOR service centre operator managing 12 service centres across West Malaysia. We specialise in mobile device repair, warranty services, technical diagnostics, sales support, and after-sales customer care.
**Total Outsource Management Sdn Bhd** is a trusted provider of authorised mobile device after-sales services in Malaysia, specialising in repair, warranty support, technical diagnostics, and customer care for Huawei and HONOR devices. We manage **12 authorised Huawei and HONOR Service Centres across West Malaysia**, delivering high-quality services that meet manufacturer standards. We are committed to service excellence, continuous learning, and innovation while providing our employees with career growth opportunities in a dynamic and technology-driven environment.
**Total Outsource Management Sdn Bhd** is a trusted provider of authorised mobile device after-sales services in Malaysia, specialising in repair, warranty support, technical diagnostics, and customer care for Huawei and HONOR devices. We manage **12 authorised Huawei and HONOR Service Centres across West Malaysia**, delivering high-quality services that meet manufacturer standards. We are committed to service excellence, continuous learning, and innovation while providing our employees with career growth opportunities in a dynamic and technology-driven environment.
Perks and benefits Employee Benefits & Growth Opportunities Technical Training & Development Career Advancement Opportunities Performance Recognition Team Environment
Registration No. 201401026490 (1102580-U)
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