Sales Coordinator / Sales & Customer Operations Officer

Hongrita Precision Component (M) Sdn Bhd; Penang; On-site; MYR 45,000 - 89,000; Full time

Job summary

Hongrita Precision Component (M) Sdn Bhd in Penang is seeking a capable Coordinator for Demand Fulfillment, Order Management, and Customer Service Support. You will liaise across Production, Logistics, Supply Chain, and Finance to confirm deliveries, update customers, and maintain order records in our CRM/ERP system.

The ideal candidate has a Bachelor’s degree in Business Administration, Supply Chain Management, or Communications and 2+ years of experience in customer service or sales support,

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Communications, or a related field.
• 2+ years of experience in customer service, sales support, order management, or a similar coordination role.
• Exceptional organizational and multitasking skills with a strong attention to detail.
• Excellent written and verbal communication skills for professional interaction with customers and internal teams.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM/ERP systems (e.g., Salesforce, SAP, Oracle).
• Proactive problem-solver with the ability to work independently and as part of a team.
• High level of integrity and professionalism.

Responsibilities

• Act as the primary coordinator for receiving, logging, and acknowledging customer POs.
• Liaise with Production, Logistics, Supply Chain, and Finance to confirm delivery schedules, inventory availability, and order feasibility.
• Communicate the confirmed delivery plan and any changes proactively to customers.
• Maintain accurate and up-to-date records of order status in the company’s CRM/ERP system.
• Assist the Business Manager and Engineers in providing general customer service and resolving routine issues.
• Serve as a backup point of contact for key customer accounts as needed.
• Help prepare customer reports, presentations, and documentation.
• Assist RFQ process: gather requirements, distribute to technical teams, compile proposals, ensure timely submission.
• Schedule and prepare materials for internal and external meetings; take minutes and track action items.
• Maintain CRM data accuracy and contribute to process improvements.

Skills

Organizational skills

Multitasking

Communication skills

MS Office proficiency

Education

Bachelor’s degree in Business Administration, Supply Chain Management, Communications, or related field

Tools

MS Office Suite

CRM/ERP systems (Salesforce, SAP, Oracle)

Job description

1. Demand Fulfillment & Order Management

• Act as the primary coordinator for receiving, logging, and acknowledging customer Purchase Orders (POs).

• Liaise with internal teams including Production, Logistics, Supply Chain, and Finance to confirm delivery schedules, inventory availability, and order feasibility.

• Communicate the confirmed delivery plan and any changes proactively to customers.

• Maintain accurate and up-to-date records of order status in the company’s CRM/ERP system.

2. Customer Service Support

• Assist the Business Manager and Engineers in providing general customer service, including responding to inquiries, providing order updates, and resolving routine issues.

• Serve as a backup point of contact for key customer accounts as needed.

• Help prepare customer reports, presentations, and documentation.

3. Business & Sales Support

• Assist the business team in managing the Request for Quotation (RFQ) process: gather requirements, distribute to relevant technical teams, compile proposals, and ensure timely submission.

• Schedule, organize, and prepare materials for internal and external customer meetings.

• Take minutes during meetings and ensure action items are tracked and communicated.

• Help maintain the CRM system with accurate customer and opportunity data.

4. Administrative & Reporting

• Directly report to and provide administrative support to the Business Manager as required.

• Generate regular reports on order status, customer communications, and RFQ pipeline.

• Contribute to process improvement initiatives to enhance efficiency in order management and customer service.

Required:

Education:Bachelor’s degree in Business Administration, Supply Chain Management, Communications, or a related field.

Experience:2+ years of experience in customer service, sales support, order management, or a similar coordination role.

Exceptional organizational and multitasking skillswith a strong attention to detail.

Excellent written and verbal communication skillsfor professional interaction with customers and internal teams.

Proficiencyin Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM/ERP systems (e.g., Salesforce, SAP, Oracle).

Proactive problem-solverwith the ability to work independently and as part of a team.

High level of integrityand professionalism.

Preferred:

Experience in a manufacturing, technical, or project-based business environment.

Basic understanding of supply chain and logistics processes.

Experience in coordinating RFQ/RFP processes

Since the foundation of Hongrita in Hong Kong in 1988 and its subsequent expansion into China and Malaysia, the company keeps pursuing technological excellence to manufacture precision plastic components and products. We have world‑class solutions on high performance tooling, unique technology know‑how on multi‑component and liquid silicone rubber (LSR) tooling and molding, as well as enjoying a close partnership with 1‑stage injection stretch‑blow molding (ISBM) tooling provider. This has enabled Hongrita to provide total plastic manufacturing solution for a wide range of products and specialty industries covering medical, healthcare, automotive and rigid packaging.

Since the foundation of Hongrita in Hong Kong in 1988 and its subsequent expansion into China and Malaysia, the company keeps pursuing technological excellence to manufacture precision plastic components and products. We have world‑class solutions on high performance tooling, unique technology know‑how on multi‑component and liquid silicone rubber (LSR) tooling and molding, as well as enjoying a close partnership with 1‑stage injection stretch‑blow molding (ISBM) tooling provider. This has enabled Hongrita to provide total plastic manufacturing solution for a wide range of products and specialty industries covering medical, healthcare, automotive and rigid packaging.