Operations & Supply Chain Supervisor/Manager (TOM Supervisor/Manager)

YFY Jupiter Malaysia Sdn Bhd; Johor Bahru; On-site; MYR 90,000 - 150,000; Full time

Job summary

YFY Jupiter Malaysia Sdn Bhd is seeking an Operations & Supply Chain Supervisor/Manager to lead end-to-end supply chain activities from NPI through mass production, ensuring on-time delivery and product quality for customers in JB and Penang.

The role requires strong leadership (5+ years), Mandarin and English communication, and hands-on supervision across Sales, Production, Engineering, Quality, Procurement, and Logistics to optimize inventory, supplier performance, and customer satisfaction.

Qualifications

• 5+ years of management experience.
• At least 3 years in operations and/or customer service.
• Based in JB or Penang, Malaysia.
• Hands-on and proactive with daily operations focus.
• Strong problem-solving and cross-functional leadership.
• Excellent communication in English; proficient Mandarin.

Responsibilities

• Develop and maintain relationships with customers through proactive communication and engagement.
• Lead NPI processes from early development to product launch.
• Oversee daily operations to ensure smooth processes and alignment with customer needs.
• Monitor demand trends and coordinate with teams for timely order fulfilment.
• Plan outsourced material requirements and ensure on-time availability.
• Manage inventory to balance demand, holding costs, and working capital.
• Process supplier billing and monitor AR to maintain cash flow.
• Identify risks and implement corrective actions; drive RCA and preventive actions.
• Collect market intelligence to support strategy and growth.
• Foster cross-functional collaboration across Sales, Production, Engineering, Quality, Finance, Procurement, and Logistics.

Skills

TOEIC 780

Mandarin proficiency

Communication skills

Problem-solving

Leadership

Education

Bachelor's degree in Business Management / International Trade / Supply Chain Management

Job description

Operations & Supply Chain Supervisor/Manager (TOM Supervisor/Manager)

Responsible for participating in new product development and implementation, including confirming product specifications with customers and submitting samples for approval. The role is also responsible for ensuring product quality and on-time delivery during mass production, from product launch through the end of the product life cycle, including inventory, exposure, and excess inventory management and resolution.

Key responsibilities

Develop and maintain strong, long-term relationships with customers through proactive communication, regular engagement, and a thorough understanding of customer requirements. Ensure customer satisfaction by responding promptly to inquiries, addressing concerns, and providing effective solutions.

Proactively participate in the New Product Introduction (NPI) process from the early development stage. Work closely with customers and internal teams to understand product requirements, identify potential operational or supply chain challenges, and ensure readiness for a smooth and successful product launch.

Oversee and coordinate daily operational activities to ensure business processes run smoothly, efficiently, and in accordance with customer requirements and company objectives.

Monitor and analyze customer demand trends, forecasts, and order patterns to ensure sufficient capacity and resources are available. Coordinate closely with relevant teams to achieve timely and accurate order fulfilment while maintaining a high level of customer service.

Plan and coordinate outsourced material requirements based on customer demand and production schedules. Work closely with suppliers and internal teams to ensure materials are available on time and minimize potential supply disruptions.

Monitor and manage inventory levels to ensure an appropriate balance between customer demand, operational requirements, inventory holding costs, and working capital. Identify potential excess, shortage, or obsolete inventory risks and implement appropriate actions.

Ensure timely and accurate processing and verification of supplier billing. Monitor customer accounts receivable (AR) and follow up on outstanding payments to ensure timely collection and maintain healthy cash flow.

Identify potential operational, supply chain, and customer-related risks and proactively implement appropriate mitigation measures. Manage customer complaints effectively by coordinating with relevant functions, conducting root cause analysis, and implementing corrective and preventive actions to prevent recurrence.

Continuously collect and analyze market intelligence, including customer feedback, market trends, competitor activities, industry developments, and business opportunities. Provide relevant insights to support management decision-making, business planning, and future growth strategies.

Facilitate effective communication and collaboration among cross-functional teams, including Sales, Production, Engineering, Quality, Finance, Procurement, and Logistics. Coordinate discussions, align priorities, resolve operational issues, and ensure all functions work together effectively toward common business objectives.

About you

5+ years of management experience, with at least 3 years of experience in operations and/or customer service. The role will be based in JB or Penang.

Hands-on and proactive, with a strong focus on monitoring and managing daily operations.

Strong problem-solving skills with the ability to identify irregularities, resolve issues, and implement preventive measures.

Excellent communication skills, with the ability to clearly communicate goals to team members and report progress to senior management.

English proficiency: TOEIC 780 or equivalent. Strong spoken, written, and comprehension skills in Mandarin are required to support the China and Taiwan markets.

Bachelor's degree in Business Management, International Trade, Supply Chain Management or a related field.

We specialize in brand management, photography, graphic design, structural engineering and package testing. Our clients include leading retailers, product companies, OEM and ODM companies.

Headquartered in Hong Kong, with design centers and printing facilities around the world, we help manage brand design and packaging as well as many other creative needs. We operate 26 fully owned (ISO certified) printing plants in the greater China region and an array of paper mills and corrugate plants. We work on a daily basis with many of the world's largest retailers in North America and Europe. Our services extend to leading product companies, retail vendors, OEMs and many famous multi-national companies.