Sales Coordinator

Sunway Sanctuary; Subang Jaya; Vor Ort; MYR 42.000 - 60.000; Vollzeit

Zusammenfassung

Sunway Sanctuary in Bandar Sunway, Selangor is seeking a dynamic Sales Coordinator to support our sales operations in the senior living sector. You will manage inquiries, coordinate tours, prepare proposals, and maintain lead trackers to drive resident placements with empathy and professionalism.

The role requires strong English communication, with Malay and Mandarin proficiency as an advantage, and solid MS Office skills, with 1–2 years in sales support or coordination in a service industry.

Qualifikationen

• 1–2 years of experience in a sales support or coordination role within healthcare, hospitality or service industries preferred.
• Excellent organisational and time-management skills with the ability to multi-task.
• Strong written and verbal communication in English; Malay and Mandarin proficiency is an advantage.
• Proficient with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Aufgaben

• Manage and process inquiries from prospective residents and families, providing timely and accurate responses.
• Coordinate sales activities including scheduling facility tours, presentations and consultations.
• Maintain and update the Sales & Marketing lead tracker to record and report prospects and conversion status.
• Prepare sales documents, proposals and quotations accurately and professionally.
• Liaise between sales team, residents, families and internal departments to ensure smooth transitions.

Kenntnisse

Sales coordination

Customer service

Time management

Communication

Attention to detail

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Jobbeschreibung

We are seeking a dynamic and organised Sales Coordinator to join our team at our Bandar Sunway Selangor location. This is a full-time position that plays a vital role in supporting our sales operations and driving business growth within the senior living sector. As Sales Coordinator, you will be the backbone of our sales department, ensuring seamless communication between clients, our sales team and operational departments. This role is instrumental in converting inquiries into successful resident placements and maintaining strong relationships with families seeking our services.

Key responsibilities

• Manage and process inquiries from prospective residents and their families, providing timely and accurate responses
• Coordinate sales activities including scheduling facility tours, presentations and consultations with potential clients
• Maintain and update the Sales & Marketing lead tracker, ensuring all prospects, resident enquiries, site inspections, proposals, follow-ups, and conversion statuses are accurately recorded, monitored, and reported in a timely manner.
• Prepare sales documentation, proposals and quotations accurately and professionally
• Liaise between sales representatives, residents, families and internal departments to ensure smooth transitions and satisfaction
• Follow up with leads and prospects to nurture relationships and move them through the sales pipeline
• Assist in organising promotional events and open house sessions to showcase our facilities
• Monitor and track sales metrics, preparing reports for management review
• Provide excellent customer service, addressing enquiries and concerns with professionalism and empathy
• Support the sales team in achieving departmental targets and objectives

What we're looking for

• Proven experience working in a sales support, sales coordination or similar administrative role within the healthcare, hospitality or service industry, preferably in senior living
• Excellent organisational and time management skills with the ability to manage multiple tasks simultaneously
• Strong written and verbal communication skills in English; proficiency in Malay and Mandarin is an advantage.
• Proficient in Microsoft Office applications, particularly in Excel, Word, Powerpoint and Outlook.
• Ability to prepare sales reports, presentations, and meeting minutes.
• Good understanding of sales processes, customer follow-up, and lead management.
• Ability to multitask and manage multiple priorities in a fast-paced environment.
• Demonstrated ability to build rapport with clients and maintain professional relationships
• Attention to detail and accuracy in documentation and data entry
• Proactive approach with the ability to identify opportunities and take initiative
• Compassion and understanding towards elderly individuals and their families
• Flexibility and willingness to adapt to changing priorities and business needs
• A minimum of 1-2 years' experience in a sales support or coordination role is preferred