Sales Coordinator

Station Satcom Pvt. Ltd.; Miri; On-site; MYR 39,000 - 73,000; Full time

Job summary

Zohorecruit is seeking a Sales Coordinator in Miri, Malaysia to support the sales team with day-to-day activities, manage customer coordination, quotations, orders, and CRM updates. The role emphasizes strong communication, organization, and customer focus.

Responsibilities include coordinating with internal teams, tracking enquiries, preparing quotations, and ensuring timely follow-ups and accurate records. A Bachelor's degree and 2–5 years of relevant experience are preferred.

Qualifications

• Graduate in Business Administration, Commerce, Marketing, or any relevant field.
• 2–5 years of experience in Sales Coordination, Sales Support, or a similar role.
• Experience in B2B sales / telecom / technology / maritime / service industry is a plus.
• With a B.Com / BBA background is preferred.

Responsibilities

• Assist sales team with day-to-day activities and support customer coordination.
• Coordinate with customers and internal teams to ensure smooth sales execution.
• Track customer requirements, quotations, orders, and pending actions.
• Prepare quotations and proposals, and maintain records of submissions and status.
• Follow up on leads, enquiries, orders, and customer requirements; update CRM regularly.

Skills

Sales coordination

CRM proficiency

Communication

Documentation

Multitasking

Education

Bachelor’s degree in Business/Commerce/Marketing

Tools

CRM software

Job description

The Sales Coordinator will support the sales team in managing day-to-day sales activities,coordinating with customers and internal departments, maintaining sales records, preparingquotations and proposals, and ensuring timely follow-up on leads, orders, and customerrequirements.The role requires strong coordination, communication, follow-up, documentation, andorganizational skills, with a customer-focused approach.

Requirements

• Sales Coordination & Support
  • Provide day-to-day administrative and operational support to the sales team.
  • Coordinate with sales executives, customers, and internal teams to ensure smoothexecution of sales activities.
  • Track customer requirements, enquiries, quotations, orders, and pending actions.
  • Ensure timely follow-up with customers on open enquiries and proposals.
• Lead & Enquiry Management
  • Receive and record incoming customer enquiries and sales leads.
  • Coordinate with the sales team for lead qualification and assignment.
  • Maintain an updated database of prospects, customers, and sales opportunities.
  • Follow up on leads and ensure timely updates in the CRM.
• Quotation & Proposal Coordination
  • Prepare quotations, commercial proposals, presentations, and other sales documents asrequired.
  • Coordinate with Finance, Operations, Technical, and other departments for pricing andsolution details.
  • Ensure quotations and proposals are shared with customers within agreed timelines.
  • Maintain records of submitted quotations and track their status.
• Order & Sales Coordination
  • Coordinate with internal teams for processing customer orders after confirmation.
  • Follow up on documentation, purchase orders, contracts, and other required approvals.
  • Monitor order status and keep the sales team/customer updated.
  • Coordinate with Finance regarding invoicing and payment follow-ups where required.
• Customer Communication
  • Respond to customer queries professionally and coordinate with the relevant team forresolution.
  • Maintain regular communication with customers regarding enquiries, quotations, orders,and service-related requirements.
  • Ensure customer commitments are properly communicated and followed up internally.
• CRM & MIS Reporting
  • Maintain accurate and updated information in the CRM system.
  • Track leads, opportunities, quotations, conversions, and pending follow-ups.Prepare daily/weekly/monthly sales reports and MIS as required.
  • Support the sales team in maintaining pipeline and forecast information.
• Internal Coordination
  • Coordinate closely with Sales, Operations, Finance, Technical, Procurement, andManagement teams.
  • Ensure timely flow of information between customers and internal stakeholders.
  • Escalate delays or customer issues to the concerned team/manager.
• Customer Retention & Business Support
  • Support the sales team in maintaining existing customer relationships.
  • Track renewal opportunities and upcoming customer requirements.
  • Assist in identifying opportunities for upselling and cross-selling.
  • Maintain proper records of customer interactions and requirements.

Key Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong coordination and follow-up skills.
• Good written and verbal English communication.
• Strong attention to detail and documentation skills.
• Ability to manage multiple enquiries and priorities simultaneously.
• Customer-oriented and responsive approach.
• Good analytical and problem-solving abilities.
• Proficiency in MS Excel, Word, PowerPoint and CRM tools.
• Good organizational and time-management skills.
• Ability to work effectively with cross-functional teams.

Qualification & Experience

• Graduate in Business Administration, Commerce, Marketing, or any relevant field.
• 2–5 years of experience in Sales Coordination, Sales Support, Business DevelopmentSupport, or a similar role.
• Experience in B2B sales / telecom / technology / maritime / service industry will be anadvantage.
• with a B.Com / BBA background will be preferred.