Sales Consultant, PF-i

RHB Group; Sungai Petani; On-site; MYR 60,000 - 90,000; Full time

Job summary

RHB Group in Malaysia seeks a dedicated sales professional to promote PF-i products and deliver outstanding customer experiences. You will set appointments, engage new clients, and cross-sell other retail banking products while contributing to group targets.

The ideal candidate has a Bachelor Degree with 1 year in sales or customer service, strong negotiation and communication skills, and the ability to connect with local communities in Sungai Petani and surrounding areas.

Qualifications

• Bachelor degree or equivalent in related field plus 1 year sales/customer service experience.
• Have valid licenses for the portfolio as required by the role.
• Highly motivated with a winning attitude and ability to work with minimal supervision.
• Strong selling/negotiation skills and good communication with customers.
• Good understanding of finance and banking products, plus basic computer skills.

Responsibilities

• Solicit and promote PF-i products and meet personal and group targets.
• Deliver superior customer experience and handle customer interactions professionally.
• Ensure compliance with bank policies and protect the bank’s image.
• Maintain the sales centre or hub to meet quality standards.

Skills

Sales skills

Negotiation

Customer service

Interpersonal skills

Communication

Local community

Self-motivation

Education

Bachelor Degree

Job description

Primary Objective:

• Solicit and promote sales of Personal Financing Islamic (PF-i) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities:

Sales

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit Cards, Deposits etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements:

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills