Sales Consultant, PF-i

RHB Group; Sarawak; On-site; MYR 36,000 - 56,000; Full time

Job summary

RHB Banking Group in Sarawak seeks a sales professional to solicit and promote PF-i Personal Financing Islamic products and to achieve challenging KPIs while delivering superior customer experience. You will act as a trusted advisor to prospective customers and respond promptly to inquiries.

You will craft and execute sales plans, set appointments, visit prospects, and cross-sell other retail banking products such as deposits, cards and loans.

Qualifications

• Bachelor Degree in any related field.
• 1 year of experience in sales and customer service.
• Have the relevant licenses for the portfolio.
• Highly motivated with a winning attitude.
• Strong selling and negotiation skills.
• Excellent interpersonal and communication skills.
• Able to relate to local community and take initiative.
• Basic understanding of finance and banking products.
• Basic computer skills.

Responsibilities

• Solicit and promote sales of PF-i products to meet targets.
• Deliver high standard customer experience in line with bank policies.
• Prepare and execute sales plans using leads and marketing support.
• Set appointments and visit prospects; engage new-to-bank customers.
• Cross-sell other retail banking products (ASB, PF, Credit Cards, Deposits).
• Ensure compliance with bank policies and protect the bank's image.
• Maintain sales centre standards and operations.

Skills

Selling skills

Negotiation

Interpersonal skills

Communication skills

Community relations

Finance knowledge

Computer literacy

Education

Bachelor Degree

Job description

• Solicit and promote sales of Personal Financing Islamic (PF-i) products to achieve business KPIs

Primary Objective

• Solicit and promote sales of Personal Financing Islamic (PF-i) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities

Sales

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit Cards, Deposits etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills