Sales Consultant, PF-i

RHB Banking Group; Johor; On-site; MYR 45,000 - 89,000; Full time

Job summary

RHB Banking Group in Malaysia is seeking a result‑driven Sales Associate to solicit and promote Personal Financing Islamic (PF-i) products and meet KPIs. The role focuses on building new relationships, presenting PF-i solutions, and setting appointments with prospective customers.

You will achieve individual sales targets, contribute to group goals, and cross-sell other retail banking products such as ASB, PF, and Credit Cards.

Qualifications

• Bachelor's degree in any related field.
• 1 year of sales and customer service experience.
• Licensed for the portfolio.
• Demonstrates initiative and perseverance in a fast-paced environment.
• Strong communication and interpersonal skills.
• Able to work with minimal supervision.

Responsibilities

• Solicit and promote PF-i product sales.
• Achieve individual sales targets and contribute to group targets.
• Prepare and execute sales plans for prospective customers.
• Set appointments and engage new-to-bank customers.
• Cross-sell of retail banking products (e.g., ASB, PF, Credit Cards, Deposits).
• Maintain high standard of customer experience as per Bank policies.
• Ensure branch/center is well maintained and compliant with standards.

Skills

Strong selling skills

Negotiation skills

Excellent communication

Interpersonal skills

Self-motivated

Customer service oriented

Education

Bachelor Degree

Job description

• Solicit and promote sales of Personal Financing Islamic (PF-i) products to achieve business KPIs

Primary Objective

• Solicit and promote sales of Personal Financing Islamic (PF-i) products to achieve business KPIs

Key Responsibilities

Sales

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit Cards, Deposits etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products