Sales Consultant PFi

RHB Banking Group; Kedah; On-site; MYR 36,000 - 72,000; Full time

Job summary

RHB Banking Group is seeking a target-driven sales professional in Malaysia to solicit and promote Personal Financing Islamic (PFi) products, aiming to meet business KPIs while delivering an exceptional customer experience.

You will build strong relationships, execute sales plans, and cross-sell other retail banking products. The role requires at least 1 year in sales and customer service, a related bachelor degree, and the ability to engage local communities.

Qualifications

• Bachelor Degree - Any related field.
• 1 year of experience in sales and customer service related field.
• Have the relevant licenses for the portfolio.
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision.
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results.
• Strong selling and negotiation skills.
• Strong interpersonal skills and service orientation.
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment.
• Ability to relate and connect to local community.
• Good communication skills.
• Basic understanding of finance and banking products.
• Basic computer skills.

Responsibilities

• Solicit and promote sales of PFi products.
• Achieve individual sales targets and contribute towards to achievement of Group targets.
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads.
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers.
• Cross selling of other retail banking products such as ASB, PF-i, Credit cards etc.
• Ensure high standard of customer experience in line with the quality and standards set by the Bank.
• Ensure compliance to the policies and procedures set by the Bank.
• Protect the image and brand of the Bank.
• Ensure that the physical sales center or sales hub is well maintained in line with the quality and standards set by the Bank.

Skills

Strong selling skills

Negotiation skills

Interpersonal skills

Sales experience

Education

Bachelor Degree - Any related field

Tools

Basic computer skills

Job description

• Solicit and promote sales of Personal Financing Islamic (PFi) products to achieve business KPIs

Primary Objective

• Solicit and promote sales of Personal Financing Islamic (PFi) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities

Sales

• Solicit and promote sales of PFi products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF-i, Credit cards etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales center or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills