Islamic PF-i Personal Finance Sales Advisor

RHB Banking Group; Johor; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading banking institution in Johor, Malaysia is seeking a motivated individual to promote sales of Personal Financing Islamic products while ensuring superior customer service. This role requires achieving sales targets and maintaining compliance with the Bank's standards. Candidates should possess a Bachelor's degree, at least one year of relevant experience in sales, and strong interpersonal skills. An understanding of finance products is beneficial. The ideal candidate should excel in a fast-paced environment and connect with the local community.

Qualifications

• 1 year of experience in sales and customer service related field.
• Strong selling and negotiation skills.
• Good communication skills.

Responsibilities

• Promote sales of Personal Financing Islamic products to achieve business KPIs.
• Achieve individual sales targets and contribute to Group targets.
• Ensure high standard of customer experience as per Bank's quality standards.

Skills

Sales skills

Negotiation skills

Interpersonal skills

Communication skills

Education

Bachelor Degree - Any related field(s)

Job description

• Solicit and promote sales of Personal Financing Islamic (PF-i) products to achieve business KPIs

Primary Objective

• Solicit and promote sales of Personal Financing Islamic (PF-i) products to achieve business KPIs
• Deliver superior customer experience
  
  

Key Responsibilities

Sales

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit Cards, Deposits etc.
  
  

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank
  
  

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank
  
  

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank
  
  

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills