Sales Consultant, PF-i

RHB Group; Johor; On-site; MYR 47,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Job summary

RHB Group in Malaysia is seeking a sales-focused professional to solicit and promote PF-i products, delivering exceptional customer service and achieving individual and group targets.

The role requires a degree, a year of sales or customer service experience, and relevant licenses, with strong negotiation and communication skills to engage local communities and drive results in a fast-paced banking environment.

Qualifications

• Bachelor's degree in any related field.
• 1 year of sales and customer service experience.
• Have the relevant licenses for the portfolio.
• Highly motivated with a winning attitude and able to work with minimal supervision.
• Strong selling, negotiation, and interpersonal skills.
• Good communication and finance product understanding.

Responsibilities

• Solicit and promote PF-i product sales.
• Achieve individual sales targets and contribute to Group targets.
• Prepare and execute sales plans using internal marketing and self-generated leads.
• Set appointments, carry-out sales calls, and engage new-to-bank customers.
• Cross-sell other retail banking products such as ASB, PF, Credit Cards, Deposits, etc.
• Ensure high standard of customer experience.
• Ensure compliance to bank policies and protect the bank's brand.
• Maintain the sales center to bank quality standards.

Skills

Sales skills

Negotiation

Interpersonal skills

Communication

Self-motivated

Customer service oriented

Education

Bachelor Degree

Job description

Primary Objective

• Solicit and promote sales of Personal Financing Islamic (PF-i) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities

Sales

• Solicit and promote sales of PF-i products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF, Credit Cards, Deposits etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products