Sales Consultant, PF

RHB Group; Miri; On-site; MYR 40,000 - 60,000; Full time

Job summary

RHB Group in Malaysia seeks a proactive Sales Professional to promote Personal Financing products and deliver an exceptional customer experience in our Miri branch. You will target prospects, build trust, and contribute to achieving group KPIs.

Responsibilities include planning and executing sales activities, setting appointments, making calls, cross-selling cards and deposits, and ensuring compliance with bank policies.

Qualifications

• Bachelor Degree in any related field.
• At least 1 year of sales or customer service experience.
• Have the relevant licenses for the portfolio.
• Highly motivated with a winning attitude and self-initiative.
• Strong communication and negotiation skills.

Responsibilities

• Sell and promote Personal Financing products to achieve KPIs.
• Prepare and execute sales plans for prospective customers.
• Set appointments and conduct sales calls for new-to-bank customers.
• Cross-sell other retail banking products such as cards and deposits.
• Ensure high standard of customer experience and comply with bank policies.
• Maintain the sales centre in line with quality standards.

Skills

Sales experience

Customer service

Negotiation

Interpersonal skills

Self-motivation

Education

Bachelor Degree

Job description

Primary Objective:

• Soli c and promote sales of Personal Financing(PF) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities:

Sales

• Soli c and promote sales of PF products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, Credit Cards, Deposits etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements:

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills