Sales Manager, PF

RHB Group; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

RHB Group is seeking a focused Personal Financing (PF) sales professional in Kuala Lumpur to drive sales volumes and deliver excellent customer service. You will develop sales plans, engage new customers, and cross-sell related products while maintaining compliance and a high standard of operation.

Ideal candidates have a Bachelor degree, at least one year in sales or customer service, and strong communication and negotiation skills to succeed in a fast-paced banking environment.

Qualifications

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field.
• Have the relevant licenses for the portfolio.
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision.
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results.
• Strong selling and negotiation skills.
• Strong interpersonal skills and service orientation.

Responsibilities

• Solicit and promote sales of PF products to achieve business KPIs.
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated lead.
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers.
• Cross selling of other retail banking products such as ASB, PF-i, Credit cards etc.
• Ensure high standard of customer experience and compliance with bank policies.
• Maintain the sales centre in line with quality and standards.

Skills

Sales

Customer service

Negotiation

Interpersonal skills

Communication

Detail oriented

Education

Bachelor Degree

Tools

Computer skills

Job description

• Solicit and promote sales of Personal Financing (PF) products to achieve business KPIs

Primary Objective

• Solicit and promote sales of Personal Financing (PF) products to achieve business KPIs
• Deliver superior customer experience

Key Responsibilities

Sales

• Solicit and promote sales of PF products
• Achieve individual sales targets and contribute towards to achievement of Group targets
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated lead
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
• Cross selling of other retail banking products such as ASB, PF-i, Credit cards etc.

Customer Service

• Ensure high standard of customer experience in line with the quality and standards set by the Bank

Compliance

• Ensure compliance to the policies and procedures set by the Bank
• Protect the image and brand of the Bank

Operations

• Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank

Requirements

• Bachelor Degree - Any related field(s).
• 1 year of experience in sales and customer service related field
• Have the relevant licenses for the portfolio
• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
• Strong selling and negotiation skills
• Strong interpersonal skills and service oriental
• Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
• Ability to relate and connect to local community
• Good communication skills
• Basic understanding of finance and banking products
• Basic computer skills