Sales Associate (Full Time)

Ikano Bank AB; Johor Bahru; On-site; MYR 22,000 - 33,000; Full time

Job summary

IKEA is hiring a customer-focused associate to enhance the shopping experience in Malaysia. You will actively assist customers, assess needs, and recommend home furnishing solutions while preserving clean, well-stocked sections and strong product knowledge.

Join a team that values passionate product knowledge, initiative, and flexible work, including weekends and shift hours, to help drive sales and customer satisfaction.

Qualifications

• Business-minded and result-driven with a customer focus.
• Experience of working in a customer- and commercial-oriented business.
• Confident in approaching and talking to people in a proactive manner.
• Interest in people’s everyday life at home and home furnishing.
• Good personal discipline, meticulous and able to work in fast-paced retail environment.
• Willing to multiskilling, able to work in more than one section/department in the store.
• Willing to work on weekend, shift hours and public holidays.

Responsibilities

• To actively approach customers who require additional help.
• To identify their needs by asking the right questions and advise them on the best solutions for their homes.
• To understand how to use the different IKEA sales and communication channels for different customers.
• To keep area clean, tidy, priced and fully stocked, and maintain merchandising standards.
• To convey passion about IKEA products and learn their features and benefits, sharing with customers and colleagues.
• To understand store and department action plans and contribute to department goals.
• Maximise sales while maintaining profitability by focusing on top-selling products.

Skills

Business-minded

Customer-focused

Proactive communication

Home furnishing interest

Attention to detail

Multiskilling

Weekend shifts

Job description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

About the job

To achieve an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability.

Your assignment

• To actively approach, customers who you see require additional help.
• To identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• To understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• To keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• To convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• To understand the store and department action plans. You take responsibility for your department goals and know how you contribute.
• You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock/overtag).

Qualifications

• Business-minded and result-driven with a customer focus.
• Experience of working in a customer- and commercial-oriented business.
• Confident in approaching and talking to people in a proactive manner.
• Interest in people’s everyday life at home and home furnishing.
• Good personal discipline, meticulous and able to work in fast-paced retail environment.
• Willing to multiskilling, able to work in more than one section/department in the store.
• Willing to work on weekend, shift hours and public holidays.

Additional Information

Please apply by 31October 2026.