Commercial Associate

IKEA; Kuching; On-site; MYR 28,000 - 45,000; Full time

Job summary

IKEA Kuching is seeking a Commercial Associate to help customers find home furnishing solutions and provide confident product recommendations, creating a welcoming shopping experience for all. You will assist shoppers in selecting items that fit their homes and needs.

Join a flexible, team‑oriented store where you promote IKEA products, maintain attractive displays, support online and in‑store shopping, and help with cashiering, stock accuracy and safety.

Qualifications

• Experience in customer service or retail environments.
• Strong communication and interpersonal skills.
• Ability to upsell and suggest product solutions.
• Comfort working in a fast-paced store and rotating shifts.

Responsibilities

• Welcome and assist customers with product recommendations.
• Actively promote IKEA products and services.
• Maintain attractive product displays and accurate pricing.
• Support store merchandising and visual presentation.
• Promote online and in-store shopping solutions.
• Assist cashiering and customer service activities when needed.
• Help maintain stock accuracy, store readiness and safety standards.
• Use digital tools to support daily operations.

Skills

Customer service

Retail sales

Team player

Fast-paced environment

Job description

Company Description

Our vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

Company Description

Our vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

Are you passionate about helping customers and creating great shopping experiences? We are looking for a Commercial Associate to join our growing retail team and help customers find products and solutions that suit their homes and everyday needs.

Work That Fits Your Life

At IKEA, we believe work should fit around what matters most to you.

• Build a career that fits your lifestyle, interests, and goals.
• Enjoy greater flexibility while gaining valuable retail experience.
• Learn new skills, meet great people, and grow with us.
• Be part of a team where your contribution makes a real difference.

What You'll Do

As a Commercial Associate, you will welcome and assist customers with product recommendations and home furnishing solutions.

• Actively promote and sell IKEA products and services.
• Maintain attractive product displays, accurate pricing, and good product availability.
• Support store merchandising and visual presentation to keep the store inspiring and easy to shop.
• Promote online and in-store shopping solutions that make shopping convenient for customers.
• Support cashiering and customer service activities when needed.
• Help maintain stock accuracy, store readiness, and safety standards.
• Use digital tools and systems to support daily operations.

As part of IKEA Kuching's flexible operating model, you may also support other areas such as Customer Relations, Fulfilment, and IKEA Food based on business needs.

What We’re Looking For

• Passion for customer service and retail.
• Friendly, approachable, and confident in interacting with people.
• Interest in home furnishing and creating great customer experiences.
• Team player with a positive attitude and willingness to learn.
• Able to work in a fast-paced environment and adapt to different tasks.
• Local Malaysian are encourage to apply
• Above 18 years old
• Service-minded and always keeping the customer in focus
• Sales-driven and enthusiastic about working with others in a team
• Able to work on rotating shifts, public holidays and weekends
• Able to work in fast-paced retail environment
• You demonstrate excellent customer service; a sale driven and feel motivated in working in a vibrant retail environment.