Customer Relations Team Leader

SmartRecruiters, Inc.; Johor Bahru; On-site; MYR 33,000 - 60,000; Full time

Job summary

IKEA Malaysia in Johor Bahru is seeking a customer service-focused team member to build lasting relationships with shoppers across multiple channels. You will help customers understand needs, guide purchases, and ensure a joyful, trust-building store visit with friendly, proactive service.

In this role you will contribute to fast, efficient service, handle customer issues reliably and support coworkers daily, while embracing weekend and shift hours to meet store needs and seasonal demand.

Qualifications

• Solid understanding of the easy buying experience.
• Cost and budget management and proven leadership skills in a people-centric organisation.
• Be passionate about customers and act to ensure a positive shopping experience.
• Passionate about home furnishing, people's life at home and the IKEA range of products and services.
• Good communication, negotiation and influencing skills.
• Good attention to detail by being persistent, structured and accurate.
• Willing to work on weekend, shift hours and public holidays.

Responsibilities

• To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by: valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.
• understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.
• ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit
• To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
• ensuring thedepartment is fast and efficient our customers, and cost-effective for the IKEA store.
• ensuring that customers’ issues are handled in a reliable, efficient, accurate and friendly way.
• ensuring that co-workers are supported in their daily work.

Job description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by:

• valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.
• understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.
• ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit

To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:

• ensuring thedepartment is fast and efficient our customers, and cost-effective for the IKEA store.
• ensuring that customers’ issues are handled in a reliable, efficient, accurate and friendly way.
• ensuring that co-workers are supported in their daily work.

Qualifications

• Solid understanding of the easy buying experience.
• Cost and budget management and proven leadership skills in a people-centric organisation.
• Be passionate about customers and act to ensure a positive shopping experience.
• Passionate about home furnishing, people's life at home and the IKEA range of products and services.
• Good communication, negotiation and influencing skills.
• Good attention to detail by being persistent, structured and accurate.
• Willing to work on weekend, shift hours and public holidays.

Additional Information

Please apply by 15-Oct-2026.