Sales Associate: Elevate Customer Experience & Growth

Clarks; Petaling Jaya; On-site; MYR 28,000 - 42,000; Full time

Job summary

Clarks in Malaysia seeks a customer-focused retail salesperson to demonstrate products, engage customers, and drive sales. You will identify qualified buyers, provide product information, and use the POS system to complete transactions.

The role emphasizes upselling, stock replenishment, visual merchandising, and maintaining store presentation. The ideal candidate should be fluent in English and Bahasa Malaysia, with Mandarin a plus, and have basic knowledge of retail operations and customer

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment and store operations.
• Footwear industry knowledge is a plus.
• Good communication and customer engagement skills.
• Basic visual merchandising and housekeeping.
• Proficiency with Microsoft Office and POS/cashier systems.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand and product information.
• Deliver sell-through to meet personal sales targets.
• Upsell and cross-sell when opportunities arise.
• Maintain records of sales via the POS system.
• Replenish shelves and follow visual merchandising guidelines.
• Ensure store cleanliness and proper grooming; maintain security.
• Attend to customer feedback or complaints and upscale where needed.
• Perform periodic stock checks and counts.

Job description

Clarks in Malaysia seeks a customer-focused retail salesperson to demonstrate products, engage customers, and drive sales. You will identify qualified buyers, provide product information, and use the POS system to complete transactions.

The role emphasizes upselling, stock replenishment, visual merchandising, and maintaining store presentation. The ideal candidate should be fluent in English and Bahasa Malaysia, with Mandarin a plus, and have basic knowledge of retail operations and customer