Sales Associate

Jobtailor; Kuala Lumpur; On-site; MYR 20,088 - 30,132; Full time

Job summary

Crocs Malaysia is seeking a store associate to deliver outstanding service and support daily store operations in Kuala Lumpur. You will handle POS, stock replenishment, pricing, promotions, and loyalty program advocacy while collaborating with the team to maintain visual presentation and stockroom standards.

Flexibility to work rotating shifts including nights and weekends is required, with English fluency and a proactive, customer-first attitude.

Qualifications

• Must be 18 years or older.
• Minimum 1–2 years of retail experience.
• Fluent in English; knowledge of other languages is a plus.
• Flexible to work rotating shifts including nights, Saturdays, Sundays and public holidays.
• Basic computer proficiency and ability to operate POS.

Responsibilities

• Deliver outstanding service to consumers following the CHARM model.
• Contribute to a positive team environment and share suggestions and concerns.
• Assist in departments: customer service, product knowledge, placement, visuals, stock room.
• Support daily POS operations, stock replenishment, pricing, markdowns and promotions.
• Promote loyalty programs and maintain store cleanliness and recovery standards.
• Collaborate with Store Management to drive sales and improve KPIs.

Skills

Customer Service

POS System Management

Inventory Control

Retail Operations

Sales-Driven Techniques

Education

SPM / O Level

Tools

Microsoft Word

Microsoft Excel

Email Client

Job description

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model.
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns.
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.

Requirements

• Must be 18 years or older.
• Possess at least SPM / O Level or above.
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage.
• Flexible to work on a rotational shift basis, including nights, Saturdays, Sundays, and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system.
• Desire to succeed in a high growth, fast-paced retail environment.

Core Competencies

Demonstrates strong consumer service skills and the ability to collaborate effectively within a retail environment. Proficient in retail operations, including Point of Sale system management and inventory control.

Highest-signal resume keywords

• Consumer Service
• Point of Sale (POS) System Management
• Inventory Control
• Retail Operations
• Sales-Driven Techniques

Hard Skills

• Basic Computer Proficiency
• Microsoft Word
• Microsoft Excel
• Email Communication
• Stock Replenishment
• Pricing and Markdown Processes
• Visual Presentation
• Loyalty Program Promotion

Soft Skills

• Team Collaboration
• Flexibility
• Communication

Industry Keywords

• Retail
• Asset Protection
• Shortage Prevention
• Compliance Procedures
• High Growth Environment