Sales Associate, One Utama

Crocs, Inc.; Petaling Jaya; On-site; MYR 22,000 - 31,000; Full time

Job summary

Crocs, Inc. in Malaysia is seeking a Sales Associate to deliver exceptional experiences and world-class service to our valued consumers each day.

You will educate customers about products, support in-store promotions, and help the store team achieve company goals. This role offers growth potential within a dynamic retail environment, with responsibilities spanning POS operations, stock replenishment, pricing, loyalty programs, and maintaining a clean, inviting store.

Qualifications

• Must be 18 years or older.
• At least SPM / O Level or above.
• Minimum 1–2 years of working experience, preferably in retail.
• Fluent in English; other languages an advantage.
• Flexible to work on rotational shifts, including nights, weekends and holidays.
• Basic computer proficiency and ability to operate retail POS.
• Desire to succeed in a fast-paced retail environment.

Responsibilities

• Deliver outstanding service to consumers using the CROCS service model.
• Contribute to creating a positive team environment.
• Learn and assist in departments such as consumer service, product knowledge, and stock room management.
• Support daily retail operations: POS management, stock replenishment, pricing and markdowns, loyalty programs, and store cleanliness.
• Lead by example and collaborate with Store Management to improve sales metrics.
• Adhere to Asset Protection policies and inventory control procedures.

Skills

Customer service

Retail experience

English fluency

Team collaboration

Shift flexibility

Education

SPM / O Level

Tools

POS system

Microsoft Word/Excel

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As a Sales Associate you will have the opportunity to deliver exceptional experiences and provide world class service to our valued consumers every day. From educating consumers about our products, in-store promotions, and events to supporting the store team in achieving company goals and initiatives, this role offers growth potential alongside the industry’s finest teammates and partners.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 18 years or older
• Possess at least SPM / O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.

Job Category: Retail