Store Sales Associate

Jobtailor; Johor Bahru; On-site; MYR 20,088 - 35,712; Full time

Job summary

Crocs, Inc. is seeking a friendly retail associate in Johor Bahru, Malaysia to deliver exceptional customer service using our CHARM model and to support store operations on a daily basis.

You will help customers, manage stock, assist in product knowledge and maintain visual presentation while handling POS transactions and promotions.

Qualifications

• Must be 18 years or older.
• Possess at least SPM / O Level or above.
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English; knowledge of other languages is a plus.
• Flexible to work on rotational shifts, including nights and holidays.
• Basic computer proficiency and ability to operate a retail POS system.
• Desire to succeed in a fast-paced retail environment.

Responsibilities

• Deliver outstanding service to consumers using the CHARM model.
• Contribute to a positive team environment and share ideas.
• Learn and assist in multiple store areas including service, product knowledge and stock.
• Support daily retail operations: POS, stock replenishment, pricing, promotions, and cleanliness.
• Lead by example and collaborate with management to improve KPIs.
• Adhere to asset protection policies and inventory controls.

Skills

Customer service

Team collaboration

Retail knowledge

Energetic learner

Education

SPM / O Level

Tools

POS system

Microsoft Word

Microsoft Excel

Email

Job description

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Requirements

• Must be 18 years or older
• Possess at least SPM / O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment