Sales Associate, Aeon Bukit Indah

Crocs, Inc.; Johor Bahru; On-site; MYR 20,000 - 31,000; Full time

Job summary

Crocs, Inc. in Malaysia is seeking a retail associate to deliver outstanding service at our stores. You will welcome customers, assist with product knowledge, and operate the POS system to complete sales and refunds.

The role requires 1–2 years in retail, fluency in English, and the ability to work flexible shifts including nights, Saturdays, Sundays and public holidays. Basic computer skills and a proactive, team‑oriented attitude are essential.

Qualifications

• Must be 18 years or older.
• At least SPM/O Level or higher.
• 1–2 years of retail experience preferred.
• Fluent in English; other languages a plus.
• Able to work rotating shifts, including nights, weekends and public holidays.
• Proficient with basic computer applications and store POS systems.

Responsibilities

• Deliver outstanding customer service using Crocs service model.
• Assist customers with product knowledge and inquiries.
• Operate the POS system to complete sales, returns and exchanges.
• Support stock room and merchandising, and maintain store cleanliness and organization.
• Collaborate with team and store management to improve results.

Skills

English fluency

Customer service

POS system

Retail experience

Microsoft Word/Excel basics

Education

SPM / O Level

Tools

POS System

Microsoft Word

Microsoft Excel

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 18 years or older
• Possess at least SPM / O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.