Store Manager

Jobtailor; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Crocs, Inc. Malaysia is seeking a Store Manager to lead daily operations, motivate the store team, and drive sales while upholding brand standards and customer service. You will oversee visual presentation, stock replenishment, POS usage, and inventory controls, while coordinating shifts and ensuring a welcoming environment.

Five years of retail experience and strong English communication are preferred. This role requires leadership, analytical thinking, and a passion for growth in a fast-paced

Qualifications

• At least STPM/A Level/Diploma or above.
• Minimum 5 years of total retail experience; preferably with Store Manager experience.
• Demonstrated leadership abilities with a passion for driving team results.
• Professional working proficiency in English; other languages are an advantage.
• Flexible to work on rotational shifts, including nights, Saturdays, Sundays and public holidays.
• Experience with retail POS systems and basic computer proficiency.

Responsibilities

• Lead the store team to exceed sales and service targets.
• Oversee daily operations, visual presentation, stock flow and replenishment.
• Apply analytical thinking to identify opportunities and drive decisions.
• Foster a welcoming environment and promote internal growth.
• Coordinate shifts, delegate tasks, and meet deadlines with follow-up.
• Uphold Crocs, Inc. values and asset protection policies.
• Assist in pricing, markdowns, loyalty programs, and store cleanliness.

Skills

Store management

Leadership

Customer service

Communication

Analytical thinking

Team motivation

Education

STPM / A Level / Diploma

Tools

POS system

Microsoft Excel

Word / PowerPoint

Job description

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Requirements

• Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred
• Minimum 5 years of total retail experience; preferably with previous Store Manager experience
• Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results
• Professional working proficiency in English, proficiency of other language(s) will be an advantage
• Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays
• Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment