Sales Associate

Jobtailor; Johor Bahru; On-site; MYR 20,088 - 31,248; Full time

Job summary

Jobtailor is seeking a store associate in Johor Bahru to deliver exceptional customer service and maintain engaging store presentation. You will work across departments, deepen product knowledge, and support stock movement to ensure a smooth shopping experience.

The role requires at least 1–2 years in retail, fluency in English, and a willingness to rotate shifts including nights and weekends. Basic computer skills and POS operation are essential for daily tasks.

Qualifications

• Must be 18 years or older.
• Minimum 1–2 years of retail experience preferred.
• Fluency in English; additional languages are a plus.
• Willing to work rotating shifts including nights and holidays.
• Basic computer skills and ability to operate the POS system.

Responsibilities

• Deliver outstanding service to customers using the store's service model.
• Contribute to a positive team environment by sharing ideas and feedback.
• Assist across departments with service, product knowledge, presentation, and stock room tasks.
• Support daily retail operations including POS, stock replenishment, pricing, and loyalty promotions.
• Lead by example with sales-driven techniques to improve personal KPIs.
• Follow Asset Protection policies including inventory control and loss prevention.

Skills

English fluency

Retail experience

Customer service

Team collaboration

Shift flexibility

Stock knowledge

Education

SPM / O Level or equivalent

Tools

POS system

Microsoft Word

Microsoft Excel

Email

Job description

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn &assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Lead by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Requirements

• Must be 18 years or older
• Possess at least SPM / O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment