Sales Assistant _ Eslite

Ask Athena; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Ask Athena is seeking a Store Supervisor in Kuala Lumpur to drive daily store productivity and lead a team with a strong customer focus.

You will model service standards, resolve customer issues with the Store Manager, and coach team members to meet performance goals. Flexibility to work nights, weekends, and holidays is expected in this fast-paced retail environment.

Qualifications

• 3 years’ experience in retail or service industry
• 1 year experience in a leadership/management role
• Effective communication with customers and staff
• Proficiency in Microsoft Office applications
• Flexible schedule including nights, weekends and holidays

Responsibilities

• Take ownership for store and personal productivity
• Lead the team and set goals, holding members accountable for productivity standards
• Model service behaviors and uphold approach standards
• Ensure customer issues are resolved in-store, partnering with Store Manager

Skills

Leadership experience

Communication

Customer service

Coaching

Team motivation

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

• 3 years’ experience in retail or service industry
• 1 year experience in a position of leadership, management experience
• Ability to communicate effectively with customers and staff, maneuver sales floor
• Ability to meet moderate stockroom lifting requirements, and store climbing requirements
• Experience working in a fast paced retail environment.
• Excellent client service and communication skills
• Proficient in Microsoft Excel, Word, and Outlook
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays