Sales Assistant_Eslite

Samsonite International S.A; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

Samsonite International S.A. in Kuala Lumpur is seeking a capable store leadership professional to drive productivity and service excellence. The role emphasizes ownership, coaching, and accountable teamwork to meet daily targets.

You will model service standards, resolve customer issues in-store, and partner with the Store Manager to implement plans addressing key business issues. You will coach and develop the team, ensuring tasks are completed efficiently while maintaining high service

Responsibilities

• Take ownership and accountability for store and personal productivity.
• Contributes to setting goals and holds team accountable for productivity standards.
• Provides leadership through role modeling Service behaviors and approach standards.
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate.
• Consistently ensures all daily tasks are completed without negatively impacting service.
• Resolve conflicts with team members in a timely and productive manner.
• Inspires team to meet and exceed performance standards.
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members.
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results.

Job description

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results