Senior Retail Sales Assistant_Pavilion Bukit Jalil

Ask Athena; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

Ask Athena in Kuala Lumpur is seeking a Store Leader with at least 3 years in retail or service, and 1 year in a leadership role. You will guide staff on customer service, productivity, and store operations, while coaching the team to meet performance targets.

You will model service standards, resolve customer issues, and work with the Store Manager to address business challenges. A flexible schedule including nights and weekends is required.

Qualifications

• 3 years’ experience in retail or service industry.
• 1 year experience in a leadership/managerial role.
• Strong written and verbal communication with customers and staff.
• Able to operate on the sales floor and assist customers.
• Comfortable with a flexible schedule including nights, weekends and holidays.
• Proficient in MS Office (Excel, Word, Outlook).

Responsibilities

• Take ownership of store and personal productivity.
• Contributes to setting goals and holds team accountable for productivity standards.
• Provides leadership through role modelling service behaviors and standards.
• Resolves customer issues in the store with support from Store Manager as needed.
• Ensures daily tasks are completed without compromising service.
• Resolves conflicts with team members promptly and constructively.
• Inspires the team to meet and exceed performance standards.
• Develops plans to address key business issues and drives results.

Skills

Leadership

Communication

Customer service

Team coaching

Problem solving

Adaptability

Time management

Flexibility

Training

Sales floor operations

Conflict resolution

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

• 3 years’ experience in retail or service industry
• 1 year experience in a position of leadership, management experience
• Ability to communicate effectively with customers and staff, maneuver sales floor
• Ability to meet moderate stockroom lifting requirements, and store climbing requirements
• Experience working in a fast paced retail environment.
• Excellent client service and communication skills
• Proficient in Microsoft Excel, Word, and Outlook
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays