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Descripción de la vacante
Samsonite International S.A is looking for a dedicated professional to take ownership of store productivity in Johor Bahru, Malaysia. You will lead the team, ensuring productivity standards are met, resolve customer issues, and develop your team through coaching. This role requires strong leadership and a focus on continuous improvement in service delivery. Join us in inspiring our team to meet and exceed performance standards.
Responsabilidades
Take ownership and accountability for store and personal productivity.
Contributes to setting goals and holds team accountable for productivity standards.
Provides leadership through role modeling service behaviors and approach standards.
Ensures customer issues are resolved in the store.
Completes all daily tasks without negatively impacting service.
Descripción del empleo
Take ownership, accountability for store and personal productivity
Contributes to setting goals and holds team accountable for productivity standards
Provides leadership through role modeling Service behaviors and approach standards
Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
Consistently ensures all daily tasks are completed without negatively impacting service
Resolve conflicts with team members in a timely and productive manner
Inspires team to meet and exceed performance standards
Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
Develop plans to address key business issues, utilizes plans to impact business and achieve desired results
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