Sales Assistant_Isetan KLCC Ladies (Part Time)

Ask Athena; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Ask Athena in Kuala Lumpur is seeking a results-oriented Retail Team Lead to own store productivity, model service standards, and coach the team toward performance goals.

You will resolve customer issues with the Store Manager, ensure daily tasks are completed consistently, and lead by example in a fast-paced retail environment.

Flexibility is required to work nights, weekends and holidays, with strong communication and client service skills to inspire the team and drive store results.

Qualifications

• 1 year of experience in retail or service industry.
• Strong communication with customers and staff.
• Able to lift moderate stockroom loads and climb stairs.
• Experience in fast-paced retail surroundings.
• Excellent client service and communication skills.
• Willing to work nights, weekends and holidays.

Responsibilities

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

Job description

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results

• 1 years’ experience in retail or service industry
• Ability to communicate effectively with customers and staff, maneuver sales floor
• Ability to meet moderate stockroom lifting requirements, and store climbing requirements
• Experience working in a fast paced retail environment.
• Excellent client service and communication skills
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays