Sales Assistant Eslite

Samsonite International S.A; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global luggage brand is seeking a retail leader in Malaysia. The role involves taking ownership of store productivity, setting and achieving team goals, and resolving customer issues. Successful candidates will demonstrate effective leadership and inspire team performance while ensuring service standards.

Qualifications

• Leadership through role modeling service behaviors and standards.
• Ability to resolve customer issues effectively.
• Experience in achieving productivity standards.

Responsibilities

• Take ownership and accountability for store and personal productivity.
• Contributes to setting goals and holds team accountable for standards.
• Inspires team to meet and exceed performance expectations.

Job description

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results