SALES ASSISTANT - BAKERY - CAFFE (Midvalley Southkey)

Village Grocer @ IOI Mall Kulai; Johor; On-site; MYR 20,000 - 27,000; Full time

Job summary

Village Grocer @ IOI Mall Kulai is seeking a Sales Assistant for the Bakery & Caffe to deliver high-quality baked goods and freshly brewed coffee. You will welcome customers, recommend products, and ensure product freshness while supporting daily store operations.

The role involves preparing beverages, assisting in baking and display, maintaining hygiene, and collaborating with team members to provide exceptional service.

Qualifications

• Experience in customer service or retail is preferred.
• Ability to recommend and upsell bakery and coffee items.
• Willingness to learn coffee and bakery preparation and display techniques.

Responsibilities

• Greet and assist customers with warmth and professionalism.
• Provide product recommendations and upsell bakery and coffee items.
• Handle inquiries and resolve complaints courteously.
• Prepare and serve coffee, tea, and beverages according to recipes.
• Assist in baking, finishing, and displaying bread, pastries, and cakes.
• Ensure freshness and quality of all products.
• Maintain cleanliness and hygiene of workstations, equipment, and counters.
• Monitor stock levels and assist with inventory management.
• Follow food safety and handling guidelines.
• Work closely with colleagues for smooth daily operations.
• Support other departments when necessary.
• Participate in training and skill development sessions.

Skills

Customer service

Upselling

Food & beverage service

Teamwork

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

SALES ASSISTANT - BAKERY - CAFFE (Midvalley Southkey)

Job Summary:

We are seeking passionate, customer-focused individuals to join our Coffee & Bakery Department. Team members will play a key role in delivering high-quality baked goods, freshly brewed coffee, and exceptional service to our customers.

Key Responsibilities

Customer Service

• Greet and assist customers with warmth and professionalism
• Provide product recommendations and upsell bakery and coffee items
• Handle customer inquiries and resolve complaints courteously

Food & Beverage Preparation

• Prepare and serve coffee, tea, and specialty beverages according to recipes and standards
• Assist in baking, finishing, and displaying bread, pastries, and cakes
• Ensure freshness and quality of all products

Store Operations

• Maintain cleanliness and hygiene of workstations, equipment, and display counters
• Monitor stock levels and assist with inventory management
• Follow food safety and handling guidelines
• Work closely with colleagues to ensure smooth daily operations
• Support other departments when necessary
• Participate in training and skill development sessions