Sales and Operation Manager

Company confidential; Pekan Nanas; On-site; MYR 60,000 - 90,000; Full time

Job summary

Company confidential in Malaysia seeks a Sales and Operation Manager to maintain customer relationships, oversee shipping logistics, and drive ESG-aligned supply chain practices.

You will prepare quotations for Airfreight, Sea freight, Trucking, Warehousing, and coordinate with freight forwarders, generating monthly sales reports and supporting distributors. Strong multilingual communication and proactive leadership are essential.

Qualifications

• 2–3 years of working experience in the related field.
• Mature, self-motivated, proactive and result oriented.
• Acts as a liaison between Sales and Operation.
• Knowledge of ESG data analysis and performance metrics.

Responsibilities

• Secure new customers and service existing ones; ensure customer satisfaction.
• Handle shipping and logistics documents and ensure regulatory compliance.
• Prepare quotations for Airfreight, Sea freight, Trucking, Warehousing, etc. and follow up with customers.
• Promote and sell the company’s logistics services and negotiate with freight forwarders.
• Update customers on logistics services and optimize shipping procedures using logistics IT.
• Develop and implement ethical sourcing strategies and drive sustainable supply chain practices.
• Manage supplier relationships and assess ethical compliance; drive improvements with suppliers.
• Collaborate with internal teams, engage with media, and enhance reputation and ESG transparency.
• Evaluate supplier ESG performance and drive sustainable practices with vendors.
• Prepare monthly Sales Reports and profile new prospective customers.

Skills

Customer relationship management

Logistics coordination

ESG data analysis

Multilingual communication

Job description

Sales and Operation Manager

Sales and marketing advisor are responsible for maintaining customer relationships, tracking sales data, and creating performance reports. In addition you should also handle those related to trade and distribution and ESG (3R Project).

Responsibilities

Secure new customers, service existing customers, attend to customer’s request & ensure customer’s satisfaction.

Handle the full spectrum of shipping and logistics documents, ensuring compliance with import and export regulations.

Prepare quotations pertaining to Airfreight, Sea freight, Trucking, Warehousing, etc. and follow up closely with customer’s

Promoting and selling the company’s logistics services.

Liaise with freight forwarders/ transporter for quotation, negotiate pricing/ rates and terms.

Update customers on company's logistic services.

Utilizing logistics IT to optimize shipping and transport procedures

Responsible for developing and implementing ethical sourcing strategies, ensuring suppliers adhere to ethical guidelines, and driving sustainable and responsible supply chain practices

Manages relationships with suppliers, assesses their compliance with ethical standards, and collaborates with them to improve ethical trade practices and ensure fair labor conditions.

Collaborate with internal teams and stakeholders, engage with media, and drive communication efforts to enhance the organization’s reputation and transparency regarding environmental, social, and governance practices.

Evaluate and assess the ESG performance of suppliers and vendors. Conduct audits and evaluate supplier sustainability practices to ensure alignment with the organization’s ESG goals and standards, also work closely with suppliers to drive improvements and support adopting sustainable practices.

To raise Sales Reports and write up the profile of every new prospective customer who visited. Every month to submit Monthly Sales Report.

Manage and leverage commitments/Co-op Program while maintaining or creating a point of purchase for distributor counter areas.

Identify and coordinate training needs, product promotion, administration, product and price information.

Provide sales support to the established distributors within the assigned territory including channel program management, product presentations, joint sales calls and sales leads.

Assist with marketing events and business development activities such as trade shows, counter days and promotions.

Responsible for creating sales goals to aid in achieving targets.

Planning for and negotiating technical difficulties Responsible for offering quotes to current and prospective clients.

Take ownership of customer issues and follow-through till resolution.

Other ad hoc related tasks

Experience

At least 2 – 3 years of working experience in the related field

Must be mature, self-motivated, proactive, aggressive and result oriented.

Acts as a liaison between Sales and Operation

Knowledge of ESG data analysis and performance metrics to drive decision-making and measure impact

Proven influencing skills -track record of creating high trust and high value relationships with customers, employees or partners.

Strong business acumen and proven ability to deliver profitable growth.

Good communication skills and computer knowledge.

Ability to write and converse well in Mandarin, English and Bahasa Malaysia. We are seeking candidates proficient in both English and Mandarin to effectively communicate with our diverse client base and stakeholders.

Able to work independently and deal with pressure.

Pleasant personality and possess own car transport.