Sales and Operation Manager

Jobstreet by SEEK; Pontian; On-site; MYR 80,000 - 120,000; Full time

Job summary

Jobstreet by SEEK is seeking a Sales and Operation Manager in Malaysia to maintain customer relationships, track sales data, and produce performance reports. The role includes handling shipping, freight, and warehousing quotations, promoting logistics services, and ensuring ethical sourcing through ESG practices.

The position requires strong communication, multi-language abilities (Mandarin, English, Bahasa Malaysia), and a proactive approach.

Qualifications

• Experience in sales and operations management, preferably in logistics or distribution sectors.
• Strong communication and interpersonal skills; must write and converse in multiple languages.
• Proven ability to drive profitable growth and manage supplier relationships.
• Experience with ESG metrics and data analysis to support decision making.
• Proactive, mature, self-motivated and results oriented.

Responsibilities

• Secure new customers and service existing ones while ensuring satisfaction.
• Handle shipping and logistics documents per import/export regulations.
• Prepare quotations across air, sea, trucking, and warehousing services.
• Promote and sell the company’s logistics services and coordinate with freight forwarders.
• Develop ethical sourcing strategies and monitor supplier ESG performance.
• Coordinate internal teams and drive communications to enhance reputation and transparency.
• Submit monthly sales reports and maintain distributor programs and promotions.
• Provide sales support to distributors including product presentations and lead generation.
• Assist with marketing events, trade shows, and business development activities.

Skills

Customer relationships

Sales coordination

ESG data analysis

Negotiation

Multilingual communication

Job description

Sales and Operation Manager

Sales and marketing advisor are responsible for maintaining customer relationships, tracking sales data, and creating performance reports. In addition you should also handle those related to trade and distribution and ESG (3R Project).

Responsibilities

• Secure new customers, service existing customers, attend to customer’s request & ensure customer’s satisfaction.
• Handle the full spectrum of shipping and logistics documents, ensuring compliance with import and export regulations.
• Prepare quotations pertaining to Airfreight, Sea freight, Trucking, Warehousing, etc. and follow up closely with customer’s
• Promoting and selling the company’s logistics services.
• Liaise with freight forwarders/ transporter for quotation, negotiate pricing/ rates and terms.
• Update customers on company's logistic services.
• Utilizing logistics IT to optimize shipping and transport procedures
• Responsible for developing and implementing ethical sourcing strategies, ensuring suppliers adhere to ethical guidelines, and driving sustainable and responsible supply chain practices
• Manages relationships with suppliers, assesses their compliance with ethical standards, and collaborates with them to improve ethical trade practices and ensure fair labor conditions.
• Collaborate with internal teams and stakeholders, engage with media, and drive communication efforts to enhance the organization’s reputation and transparency regarding environmental, social, and governance practices.
• Evaluate and assess the ESG performance of suppliers and vendors. Conduct audits and evaluate supplier sustainability practices to ensure alignment with the organization’s ESG goals and standards, also work closely with suppliers to drive improvements and support adopting sustainable practices.
• To raise Sales Reports and write up the profile of every new prospective customer who visited. Every month to submit Monthly Sales Report.
• Manage and leverage commitments/Co-op Program while maintaining or creating a point of purchase for distributor counter areas.
• Identify and coordinate training needs, product promotion, administration, product and price information.
• Provide sales support to the established distributors within the assigned territory including channel program management, product presentations, joint sales calls and sales leads.
• Assist with marketing events and business development activities such as trade shows, counter days and promotions.
• Responsible for creating sales goals to aid in achieving targets.
• Planning for and negotiating technical difficulties Responsible for offering quotes to current and prospective clients.
• Take ownership of customer issues and follow-through till resolution.
• Other ad hoc related tasks

Experience

• At least 2 – 3 years of working experience in the related field
• Must be mature, self-motivated, proactive, aggressive and result oriented.
• Acts as a liaison between Sales and Operation
• Knowledge of ESG data analysis and performance metrics to drive decision-making and measure impact
• Proven influencing skills -track record of creating high trust and high value relationships with customers, employees or partners.
• Strong business acumen and proven ability to deliver profitable growth.
• Good communication skills and computer knowledge.
• Ability to write and converse well in Mandarin, English and Bahasa Malaysia.
• Able to work independently and deal with pressure.
• Pleasant personality and possess own car transport.