Manager - Sales

GFS - Global Freight Services; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

GFS - Global Freight Services in Malaysia is seeking a full-time Manager - Sales to lead the sales function for freight forwarding, logistics and supply chain solutions. You will drive revenue growth by identifying new business, managing key accounts, and coordinating with operations to deliver competitive logistics offerings.

The role requires 5+ years in freight, strong negotiation and relationship skills, and the ability to work with senior stakeholders.

Qualifications

• Minimum 5–7 years in Freight Forwarding, Logistics or Transportation.
• At least 2 years in sales/business development with targets achieved.
• Experience managing key customer accounts and RFQs/tenders.

Responsibilities

• Lead Sales & Business Development (80%), driving revenue and GP targets.
• Develop new business opportunities in freight forwarding and supply chain solutions.
• Manage full sales cycle from lead gen to contract closure and handover.
• Collaborate with Operations, Finance and Product to deliver competitive solutions.

Skills

Sales & BD

Account Management

Negotiation

CRM systems

Market intelligence

Presentation skills

Education

Dip / Bachelor in business or logistics

Certifications in Logistics or Sales

Tools

CRM systems

Microsoft Office (Excel/PowerPoint)

Job description

Are you a movement maker? Are you seeking new and exciting career opportunities?

We are now seeking a full-time Manager - Sales to join our team in GFS - Global Freight Services (An affiliate of Li & Fung).

Here is what you need to know about the job:

DUTIES & RESPONSIBILITIES

1. Sales & Business Development (80%)

Revenue Generation & New Business Acquisition

• Achieve individual sales and gross profit (GP) targets as agreed with the Director, Sales & Marketing.
• Identify, develop, and secure new business opportunities within freight forwarding, logistics, and supply chain solutions.
• Build and maintain a strong sales pipeline through prospecting, networking, referrals, and market intelligence.
• Manage the full sales cycle from lead generation, customer meetings, solution design, proposal preparation, pricing negotiations, contract closure, and implementation handover.
• Develop strategic account plans to grow revenue and increase customer retention.
• Promote the full range of GFS services, including Air Freight, Ocean Freight, Customs Brokerage, Warehousing, Distribution, and Value-Added Logistics Solutions.
• Conduct regular customer visits and business reviews to strengthen relationships and identify growth opportunities.
• Monitor market trends, competitor activities, and customer requirements to identify new revenue opportunities.
• Prepare accurate sales forecasts, pipeline reports, and business development updates for management review.
• Ensure customers' credit terms are adhered to and work closely with Finance to manage outstanding receivables and reduce overdue accounts.
• Collaborate with Operations, Customer Service, Procurement, and Product teams to develop competitive logistics solutions for customers.
• Support country and regional sales initiatives, strategic account programs, and corporate sales campaigns.
• Assist in RFQs, tenders, bids, pricing exercises, and customer presentations.
• Provide market intelligence and customer insights to support overall company growth strategies.
• Participate in the development and execution of sales strategies, business plans, and revenue growth initiatives.
• Ensure smooth customer onboarding and implementation of new business opportunities.
• Maintain customer records, sales activities, and pipeline updates in the CRM system.

MAJOR CHALLENGES

• Consistently achieving and exceeding monthly, quarterly, and annual sales targets in a highly competitive freight forwarding market.
• Developing new business opportunities while maintaining strong relationships with existing customers.
• Managing pricing competitiveness while ensuring profitability and GP objectives are achieved.
• Working closely with cross-functional teams to deliver customer commitments and service excellence.
• Responding effectively to changing market conditions, customer demands, and industry developments.
• Managing customer expectations while balancing operational capabilities and commercial objectives.
• Supporting strategic projects, tenders, and new business implementations without affecting day-to-day sales performance.

Ongoing Performance Measures

• Achievement of annual sales revenue and GP targets.
• Number of new customers secured.
• New business conversion rate.
• Customer retention and account growth.
• Sales pipeline development and forecasting accuracy.
• Timely collection of outstanding receivables.
• Compliance with CRM updates and sales reporting requirements.

Detailed annual sales targets and incentive schemes will be communicated separately.

KNOWLEDGE, SKILLS & REQUIREMENTS

Education & Professional Qualification

• Diploma or bachelor’s degree in business management, Logistics, Supply Chain Management, Marketing, or related disciplines.
• Professional certifications in Logistics, Freight Forwarding, or Sales Management would be an advantage.

Experience

• Minimum 5 to 7 years of experience in Freight Forwarding, Logistics, Supply Chain, or Transportation industries.
• At least 2 years of proven sales/business development experience with a successful track record of achieving sales targets.
• Experience in managing key customer accounts and developing new business opportunities.
• Exposure to Air Freight, Ocean Freight, Customs Brokerage, Warehousing, and Integrated Logistics Solutions is preferred.
• Experience handling RFQs, tenders, and contract negotiations is an advantage.
• Strong sales, negotiation, and business development capabilities.
• Excellent communication, presentation, and interpersonal skills.
• Ability to engage decision-makers and senior stakeholders.
• Strong commercial acumen and solution-selling skills.
• Results-oriented, self-motivated, and driven to exceed targets.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent planning, time management, and organizational skills.
• Proficient in Microsoft Office applications (Excel, PowerPoint, Word, Outlook) and CRM systems.

Knowledge

• Sound understanding of international freight forwarding operations, import/export processes, and customs regulations.
• Knowledge of freight pricing, supply chain solutions, and logistics market trends.
• Understanding of Incoterms, trade compliance, and transportation management principles.

Other Requirements

• Possess own transportation and a valid Malaysian driving licence.
• Willing to travel locally and overseas as required for business development activities.
• Strong customer-centric mindset with a commitment to service excellence.

As an equal opportunity employer, we shall consider all applicants regardless of gender, age, religion, marital status, race, sexual orientation, disability, disease, pregnancy, or trade union and/or political affiliation, and disregard all factors deemed inappropriate by local law and the International Labor Organization’s Declaration on Fundamental Principles and Rights at Work.