Sales Advisor

Guna Trading Sdn Bhd; Johor Bahru; On-site; MYR 39,000 - 61,000; Full time

Job summary

Guna Trading Sdn Bhd is seeking a capable Sales Coordinator to efficiently manage customer orders, rentals, and stock forecasting with the sales team. You will ensure accurate order fulfillment and timely delivery while maintaining proactive communication with customers.

The role requires Diploma/degree in business administration or related field, and experience in sales coordination and customer service is an advantage.

Qualifications

• Diploma/degree in business administration or related field.
• Experience in sales coordination and customer service is an advantage.
• Pleasant personality with strong communication skills at all levels.
• Adaptable to fast-paced environments and changing customer demands.
• Team player capable of collaborating within a group.
• Computer literate; SAP experience is a plus.

Responsibilities

• Efficiently manage and process customer orders, rentals, and stock forecast with sales team.
• Ensure accurate order fulfillment and timely delivery.
• Maintain customer communication and support.
• Oversee orders via phone and email.
• Respond promptly to customer queries and requests.
• Handle complaints, aiming for positive resolutions.
• Maintain relationships with existing and new customers through fast, consistent service.
• Coordinate with various departments to ensure smooth delivery to customers.
• Communicate with sales teams to fulfill customer requirements.
• Participate in inventory inspections when required.
• Attend to ad-hoc and urgent tasks related to customer service and order management.

Skills

Diploma/Degree in Business Admin

Sales coordination

Customer service

Communication skills

Adaptability

Team player

Computer literate

SAP (plus)

Education

Diploma/Degree in Business Administration or related field

Tools

SAP

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Efficiently manage and process customer orders, rentals, and manage stock forecast with sales team.
• Ensure accurate order fulfillment and timely delivery.
• Customer Communication & Support
• Oversee and monitor orders via phone and email.
• Respond promptly and effectively to customer queries and requests.
• Handle customer complaints or concerns, working toward positive resolutions.
• Maintain strong relationships with both existing and new customers through fast and consistent service.
• Internal Coordination & Collaboration
• Work closely with various departments to ensure smooth delivery to all customers.
• Communicate closely with sales teams to fulfill customer requirements.
• Participate in inventory inspections when required.
• Attend to all ad-hoc, urgent, and new tasks related to customer service and order management.

Requirements

• - Diploma/Degree in Business Administration or any related field.
• - Previous experience in sales coordination and customer service is an advantage.
• - Pleasant personality with strong communication skills at all levels.
• - Adaptable to fast-paced environments and changing customer demands.
• - Team player with the ability to collaborate and work successfully within any group.
• - Computer literate; experience with SAP is a plus