Sales Administrator

CASES BY JCH SDN BHD; Malacca City; On-site; MYR 28,000 - 39,000; Full time

Job summary

CASES BY JCH SDN BHD is seeking a motivated sales-support assistant to manage delivery orders, process invoices, and handle customer payments via phone or WhatsApp.

You will check cut-off times, liaise with salesmen and the MO for discounts, issue credit notes when needed, and maintain accurate debtor statements while working both independently and in a team in a fast-paced sales environment.

Qualifications

• Minimum SPM or Diploma in any field.
• Fresh graduates are encouraged to apply.
• Good communication skills in English and Bahasa Malaysia.
• Pleasant, proactive, and customer-oriented personality.
• Basic computer literacy (Microsoft Office, Excel, and system data entry).
• Able to work independently and in a team environment.
• Willing to learn and adapt in a fast-paced sales environment.

Responsibilities

• Assist customers in placing Delivery Orders accurately via phone or WhatsApp
• Ensure all orders are submitted before the cut-off time
• Check with salesman or Management Office (MO) when customers request discounts
• Make price adjustments based on customer entitlement or group descriptions
• Send accurate Invoices or E-Invoices according to customer orders
• Forward customer payments to the Payment Group
• Prepare Invoices for stock-on-hand based on details provided by salesmen
• Collect payments from overdue customers
• Update and maintain the latest Debtor Statements
• Issue Credit Notes when customers cancel orders
• Inform the warehouse or Management Office (MO) for urgent orders
• Tag salesmen when customers send pre-order lists
• Settle pre-order lists once pre-order stock is received

Skills

English–Bahasa Malaysia communication

Customer oriented

Microsoft Office

Teamwork

Independent work

Willing to learn

Education

SPM or Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Assist customers in placing Delivery Orders accurately via phone or WhatsApp

Ensure all orders are submitted before the cut-off time

Check with salesman or Management Office (MO) when customers request discounts

Make price adjustments based on customer entitlement or group descriptions

Send accurate Invoices or E-Invoices according to customer orders

Forward customer payments to the Payment Group

Prepare Invoices for stock-on-hand based on details provided by salesmen

EXTRA:

Collect payments from overdue customers

Update and maintain the latest Debtor Statements

Issue Credit Notes when customers cancel orders

Inform the warehouse or Management Office (MO) for urgent orders

Tag salesmen when customers send pre-order lists

Settle pre-order lists once pre-order stock is received

REQUIREMENTS:

Minimum SPM or Diploma in any field

Fresh graduates are encouraged to apply

Good communication skills in English and Bahasa Malaysia

Pleasant, proactive, and customer-oriented personality

Basic computer literacy (Microsoft Office, Excel, and system data entry)

Able to work independently and in a team environment

Willing to learn and adapt in a fast-paced sales environment