Sales Admin Executive/Project Admin

Vince Properties Sdn Bhd; Shah Alam; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Annual Leave

Medical and Hospitalisation Leave

Job summary

Jora Malaysia is seeking a customer-service oriented Property Administration Coordinator to support project administration, document coordination, and stakeholder communication in a fast-paced environment.

The role requires 1–3 years in related fields or fresh graduates with strong communication skills, and offers opportunities to grow within property management and project operations in Malaysia.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Property Management, Real Estate, Mass Communication, Customer Service, or a related field.
• Minimum 1–3 years of experience in customer service, property administration, sales administration, project coordination, property management, or a related industry.
• Fresh graduates with strong communication skills, a positive attitude, and willingness to learn are encouraged to apply.
• Excellent communication and interpersonal skills with the ability to build strong relationships with customers and stakeholders.
• Strong organisational skills with excellent attention to detail and follow-up discipline.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer-oriented mindset with strong problem-solving and conflict resolution skills.
• Proficient in Microsoft Office, Google Workspace, Microsoft Excel, Google Sheets, email, and WhatsApp Business.
• Able to work independently while collaborating effectively with cross-functional teams.

Responsibilities

• Manage project administration by maintaining and updating project trackers, purchaser conversion status, SPA signing progress, lawyer assignments, renovation listings, and other project records.
• Coordinate with purchasers, agents, solicitors, contractors, and internal stakeholders to ensure timely submission of documents, SPA execution, unit locking, unit swaps, refund requests, and other project-related matters.
• Serve as the primary point of contact for purchasers after Vacant Possession (VP), providing guidance on key collection, access card registration, defect submission, renovation applications, and property management onboarding.
• Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
• Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
• Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
• Facilitate the smooth handover of completed units to the Property Management or Rental Management team by ensuring owner information, access details, renovation status, and handover records are complete and accurate.
• Prepare daily, weekly, and monthly operational reports while maintaining accurate project documentation and providing regular updates on pending matters and project progress.
• Build and maintain strong relationships with purchasers, property agents, lawyers, developers, contractors, and internal departments to deliver a positive customer experience throughout the project lifecycle.
• Support management with administrative, operational, and project-related tasks while continuously identifying opportunities to improve customer experience and operational efficiency.

Skills

Communication

Customer service

Relationship management

Organisational skills

Multitasking

Problem solving

Conflict resolution

Education

Diploma/ Bachelor's Degree (Business Admin, Property Mgmt, Real Estate, Mass Comm, Customer Service)

Tools

Microsoft Office

Google Workspace

Microsoft Excel

Google Sheets

Email

WhatsApp Business

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Diploma or Bachelor's Degree in Business Administration, Property Management, Real Estate, Mass Communication, Customer Service, or a related field.

Minimum 1–3 years of experience in customer service, property administration, sales administration, project coordination, property management, or a related industry.

Fresh graduates with strong communication skills, a positive attitude, and willingness to learn are encouraged to apply.

Excellent communication and interpersonal skills with the ability to build strong relationships with customers and stakeholders.

Strong organisational skills with excellent attention to detail and follow-up discipline.

Ability to manage multiple tasks and priorities in a fast-paced environment.

Customer-oriented mindset with strong problem-solving and conflict resolution skills.

Proficient in Microsoft Office, Google Workspace, Microsoft Excel, Google Sheets, email, and WhatsApp Business.

Able to work independently while collaborating effectively with cross-functional teams.

Requirement

• Diploma or Bachelor's Degree in Business Administration, Property Management, Real Estate, Mass Communication, Customer Service, or a related field.
• Minimum 1–3 years of experience in customer service, property administration, sales administration, project coordination, property management, or a related industry.
• Fresh graduates with strong communication skills, a positive attitude, and willingness to learn are encouraged to apply.
• Excellent communication and interpersonal skills with the ability to build strong relationships with customers and stakeholders.
• Strong organisational skills with excellent attention to detail and follow-up discipline.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer-oriented mindset with strong problem-solving and conflict resolution skills.
• Proficient in Microsoft Office, Google Workspace, Microsoft Excel, Google Sheets, email, and WhatsApp Business.
• Able to work independently while collaborating effectively with cross-functional teams.

Responsibility

• Manage project administration by maintaining and updating project trackers, purchaser conversion status, SPA signing progress, lawyer assignments, renovation listings, and other project records.
• Coordinate with purchasers, agents, solicitors, contractors, and internal stakeholders to ensure timely submission of documents, SPA execution, unit locking, unit swaps, refund requests, and other project-related matters.
• Serve as the primary point of contact for purchasers after Vacant Possession (VP), providing guidance on key collection, access card registration, defect submission, renovation applications, and property management onboarding.
• Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
• Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
• Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
• Facilitate the smooth handover of completed units to the Property Management or Rental Management team by ensuring owner information, access details, renovation status, and handover records are complete and accurate.
• Prepare daily, weekly, and monthly operational reports while maintaining accurate project documentation and providing regular updates on pending matters and project progress.
• Build and maintain strong relationships with purchasers, property agents, lawyers, developers, contractors, and internal departments to deliver a positive customer experience throughout the project lifecycle.
• Support management with administrative, operational, and project-related tasks while continuously identifying opportunities to improve customer experience and operational efficiency.

Benefits

• EPF
• SOCSO
• EIS
• Annual Leave
• Medical and Hospitalisation Leave