Sales Operation Executive

GD Pavilion Sdn Bhd; Negeri Sembilan; On-site; MYR 42,000 - 66,000; Full time

Job summary

GD Pavilion Sdn Bhd in Negeri Sembilan is seeking a hands-on Agency Liaison & Viewing Coordinator to act as the main contact for external real estate agencies, arrange unit viewings, issue access passes and keys, and share the latest inventory and guidelines with partners.

You will also lead after-sales support, provide updates on handovers and renovations, handle inquiries, and coordinate with contractors to log defects and schedule re-inspections.

Qualifications

• Diploma or Bachelor's Degree in Business, Real Estate Management, Hospitality, or equivalent.
• Strong organizational and time-management abilities with attention to detail.
• Fluency in English and Mandarin; basic Bahasa Malaysia preferred.
• On-site mobility with own transport and willingness to work at Youth City, Bandar Baru Nilai.

Responsibilities

• Coordinate agency viewing logistics, passes, keys, and smart lockbox access.
• Disseminate inventory updates, marketing materials, and guidelines to partner agencies.
• Provide post-SPA buyer support and liaise with owners on handover progress.
• Monitor unit lifecycles and resolve operational bottlenecks.
• Oversee VP appointments, defect logging, and coordination with contractors for rectifications.

Skills

Organizational skills

Time management

Attention to detail

Process tracking

Education

Diploma or Bachelor's Degree in Business, Real Estate Management, Hospitality, or equivalent

Job description

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1. Agency Liaison & Viewing Coordination

• Serve as the main point of contact for external real estate agencies and negotiators (RENs).
• Manage unit viewing arrangements, access pass issuance, key allocation, and smart lockbox access.
• Distribute the latest inventory updates, sales packages, marketing materials, and rental guidelines to partner agencies.
• Gather and consolidate ground-level feedback from agencies regarding buyer sentiment and market trends.

2. After-Sales Service & Customer Support

• Act as the dedicated point of contact for buyers post-SPA signing, managing inquiries, requests, and concerns.
• Provide proactive updates to owners regarding handover schedules, renovation milestones, and site progress.
• Handle customer complaints and escalations professionally, coordinating with relevant teams for swift resolution.
• Guide and assist owners with utility transfers (TNB, Water accounts), access card registrations, and smart door lock setups.

3. End-to-End Sales & Project Flow Tracking

• Liaise with the internal Sales Admin, legal firms, and panel bankers to monitor key transaction milestones.
• Maintain a comprehensive tracking master list for unit lifecycles (Booking ➔ SPA ➔ Loan Disbursement ➔ VP ➔ Renovation ➔ Move-in).
• Ensure operational bottlenecks are identified and resolved promptly.

4. Vacant Possession (VP) & Defect Rectification

• Coordinate and execute Vacant Possession (VP) appointments and key handovers for property owners.
• Collect and log defect inspection checklists (Defect Form), liaise with contractors/maintenance teams for rectifications, and schedule joint re-inspections.

5. Renovation Monitoring & Unit Maintenance

• Monitor on-site renovation and furnishing progress to ensure contractors meet timeline and quality standards.
• Facilitate renovation permit submissions, work deposits, and contractor compliance with the Building Management Office.
• Conduct regular walk-throughs of vacant and completed units to inspect cleanliness, electrical fixtures, air conditioning, and plumbing, keeping units viewing-ready and movein ready.

Requirements

• Education/Experience: Diploma or Bachelor's Degree in Business, Real Estate Management, Hospitality, or equivalent. Minimum 1-2 years of working experience in Property Development, Real Estate Agency operations, Co-living/Airbnb management, or Customer Care.
• Skills: Excellent organizational and time-management skills with high attention to detail and process tracking.
• Languages: Proficiency in English and Mandarin (to liaise with Mandarin-speaking buyers and agencies); conversational Bahasa Malaysia is preferred (to liaise with contractors and building management).
• Attributes: Strong problem-solving mindset, patient, adaptable, and customer-service oriented.
• Mobility: Must possess own transport and be willing to work on-site at Youth City, Bandar Baru Nilai.

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