Sales Admin & Customer Support

KIONG GAY (MALAYSIA) PLASTERCEIL SDN BHD; Seelong; On-site; MYR 36,000 - 60,000; Full time

Job summary

Kiong Gay Plasterceil Sdn Bhd is seeking a Sales Administrator to support the sales team with quotations, orders, invoicing, and customer inquiries. The role involves detailing documentation, coordinating with Warehouse, Logistics, Production, Purchasing, and Accounts, and maintaining accurate records.

You will handle walk-in customers, respond to inquiries, and assist with after-sales support while building long-term customer relationships.

Qualifications

• Prepare quotations, sales orders, and invoices accurately.
• Follow up on customer requirements and provide administrative support.
• Maintain accurate sales records and documentation.
• Coordinate with internal departments to ensure smooth order processing.
• Attend to walk-in customers and provide product information.

Responsibilities

• Attend to walk-in customers by providing product information, quotations, invoicing, and sales support.
• Respond to customer inquiries via phone, email, and in-person in a professional and timely manner.
• Build positive relationships with customers and assist them with their purchasing needs.
• Provide after-sales support and coordinate with relevant departments when required.
• Support customer engagement activities and help maintain long-term customer relationships.
• Maintain proper filing and documentation of sales records, quotations, and related documents in accordance with company procedures.
• Coordinate with internal departments, including Warehouse, Logistics, Production, Purchasing, and Accounts, to ensure smooth order processing and delivery.
• Update and maintain customer and sales information in the system to ensure data accuracy.
• Monitor customer records and communicate relevant updates to the sales team.
• Prepare sales-related reports and provide administrative support to management when required.
• Assist in monitoring customer payment status and follow up on outstanding invoices when necessary.
• Coordinate with customers and the Accounts Department regarding payment-related matters.

Skills

Quotations

Sales orders

Invoices

Customer support

Data entry

Record keeping

Job description

Kiong Gay Plasterceil Sdn Bhd is seeking a Sales Administrator to support the sales team with quotations, orders, invoicing, and customer inquiries. The role involves detailing documentation, coordinating with Warehouse, Logistics, Production, Purchasing, and Accounts, and maintaining accurate records.

You will handle walk-in customers, respond to inquiries, and assist with after-sales support while building long-term customer relationships.