Sales & Account Manager – B2B SaaS

TRUSTYTECH PTE. LTD.; Kuala Lumpur; À distance; MYR 50 000 - 67 000; Plein temps

Résumé du poste

TRUSTYTECH PTE. LTD. is seeking a results-driven sales and customer success professional to work from home in Malaysia, aligned with Singapore hours.

You will prospect, demo, and close accounts in the Southeast Asia market, focusing on small businesses using EasyBiz cloud software. You will configure customer setups, train users in English and Mandarin when needed, and provide ongoing support to ensure successful adoption and retention.

Qualifications

• Fluent English, spoken and written.
• Mandarin is a strong plus: many Singapore merchants are Chinese business owners who prefer Mandarin.
• 2+ years in B2B sales, account management or SaaS customer success with small businesses.
• Able to explain complex things in plain language and troubleshoot independently.

Responsabilités

• Sell: generate leads, run demos via video, close deals with multi-outlet chains and online businesses.
• Setup: configure products, prices, outlets and receipts so customers are live quickly.
• Training: guide owners and staff via video, phone or in person in Mandarin or English.
• Daily support: manage tickets and messages, diagnose issues before escalation.
• Retention and growth: maintain active accounts and expand to new outlets and modules.
• Documentation: turn common questions into help centre articles and SOPs.

Connaissances

Fluent English

Mandarin

B2B sales

Account management

SaaS customer success

Remote work discipline

Description du poste

EasyBiz (TRUSTYTECH PTE. LTD., Singapore, UEN 201807539R, https://www.easybizcloud.com/) is the operating system for local service businesses: laundries, home cleaning, repair and alteration shops. One platform runs their POS, online store, customer app, delivery drivers, CRM and marketing, with an AI assistant that sets up in minutes what used to take an agency weeks.

Real Singapore merchants run on EasyBiz every day, taking payments and printing receipts. You work from home anywhere in Malaysia on Singapore hours (same time zone). Most selling happens over video call, phone and WhatsApp. Now and then you may travel to Singapore to meet a customer; we cover the travel costs for visits we agree in advance.

We are AI-heavy by design. Our customers get an AI assistant inside the product, and so do you. It answers your questions, does setup work for you, and can teach you the whole system. You do not need to arrive an expert.

WHAT YOU WILL OWN

Sell: find most of your leads yourself (we pass on inbound enquiries and referrals), run demos over video call (and now and then in person in Singapore), and close the sale. Our best customers are multi-outlet chains, shops with a real online business, and laundry factories.

Setup: configure each new customer's products, prices, outlets and receipt printers so they are genuinely live in their first week.

Training: walk owners and their staff through the system over video, phone or in person, in Mandarin or English. Your student may be a 62-year-old cashier who only uses WhatsApp.

Daily support: handle tickets and messages. Why is the receipt not printing? How do delivery orders come in? Work out yourself whether it is a configuration issue or a bug before escalating.

Retention and growth: keep your accounts live, using the product and not churning, and expand them to new outlets and modules.

Documentation: turn the questions you answer twice into help centre articles and SOPs, and feed them to our AI assistant so you never answer them a third time.

REQUIREMENTS

Fluent English, spoken and written. Mandarin is a strong plus: most of our Singapore merchants are Chinese business owners who prefer to be served in Mandarin, while our product, documentation and backend are in English.

2+ years in B2B sales, account management or SaaS customer success with small businesses. POS, payments, retail, F&B or e-commerce SaaS is a strong plus.

Genuinely patient, and able to explain complex things in plain language. This matters more than anything else on this list.

Self-troubleshooting: when a printer will not pair or orders are not arriving, you can narrow down where the problem is instead of forwarding it straight to engineering.

Remote-disciplined: the follow-up you promised actually happens. Your pipeline and queue live in a system, not your head.

Based anywhere in Malaysia (Johor Bahru is a plus), working Singapore hours. Malaysian citizen or permanent resident, able to travel to Singapore now and then for customer visits.

NICE TO HAVE

Hokkien, Cantonese or another Chinese dialect. Experience writing help centre content or tutorials. You already use AI tools heavily in your daily work.

WHAT WE OFFER

RM 4,500 to 6,000 per month, based on experience.

Uncapped commission: two months of subscription for every new customer you sign. One month is paid after the customer's 1st monthly payment, the other after its 3rd. A typical customer on S$350 a month earns you S$700 (about RM 2,200); larger chains earn you more.

Work from home, no clock-in, no daily commute.

Work directly with the founder, no layers. The customer feedback you collect shapes what we build next.

A product that ships fast, and an AI assistant that does the boring half of your job.