Sales Operations Support

EPOS Pte. Ltd.; Kuala Lumpur; On-site; MYR 176,000 - 287,000; Full time

Benefits offered by this job

Flexi Benefit Allowances

Birthday gift

Medical Insurance

Job summary

EPOS Pte. Ltd. is seeking a Sales & Operations Support to streamline sales processes, onboarding, CRM maintenance and reporting, working closely with Sales, Merchant Operations, Finance and Product. You will help ensure timely follow-ups, accurate data, and smooth execution of the sales pipeline.

The role focuses on coordinating sales tasks, improving process efficiency, and ensuring data accuracy across systems in a fast-growing fintech environment.

Qualifications

• Diploma or Bachelor’s Degree in Business Administration, Operations, Management, Sales or a related field.
• 4 years of experience in sales operations or a similar role.
• Experience in POS, SaaS, fintech, payment or technology company is advantageous.
• Strong Excel/Google Sheets and data reporting skills.
• Good communication and cross-functional coordination abilities.

Responsibilities

• Provide day-to-day operational support to the Sales team and coordinate requests.
• Coordinate with Sales Managers to ensure activities and tasks are completed on time.
• Maintain accurate sales pipeline, merchant records and operational data.
• Prepare daily, weekly and monthly sales reports and dashboards.
• Coordinate the sales-to-merchant onboarding process and monitor workflows.

Skills

Attention to detail

Cross-functional coordination

Communication skills

Task management

Ownership & accountability

Data reporting

Education

Bachelor’s or Diploma in Business Administration/Operations/Sales

Tools

CRM systems

Sales management software

POS systems

Job description

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider headquartered in Singapore. Supporting and empowering Every Point Of Success, we help SMEs grow digitally with confidence through our innovative POS solutions and business tools.

The Sales & Operations Support will provide day-to-day operational and administrative support to the Sales function, ensuring sales activities, merchant onboarding, data, systems and operational processes are properly coordinated and completed.

The role will work closely with the Sales team, Sales Managers, Merchant Operations, Finance, Product and other internal teams to ensure smooth execution of the sales process, timely follow-up of operational matters and accurate maintenance of sales and merchant information.

This role serves as a key coordination point between Sales and Operations, helping to identify operational gaps, follow up on pending cases and improve the efficiency of sales-related processes

Key Responsibilities

• Provide day-to-day operational support to the Sales team, including coordinating sales requests, follow-ups and administrative requirements.
• Coordinate with Sales Managers and relevant departments to ensure sales activities and operational tasks are completed on time.
• Maintain accurate sales pipeline, merchant records, sales tracking files and operational data.
• Prepare daily, weekly and monthly sales reports, dashboards and performance tracking for management review.

3. Merchant & Sales Process Management

• Coordinate the sales-to-merchant onboarding process, including documentation, application, activation and follow-up of pending cases.
• Monitor sales and merchant workflows, identify operational gaps or delays, and coordinate with relevant teams for resolution.

4. CRM & System Management

• Maintain and monitor the accuracy and completeness of sales and merchant information in CRM and internal systems.
• Support system updates, data maintenance, basic troubleshooting and implementation of system or process changes.

5. Cross-functional Operations & Process Improvement

• Work closely with Sales, Merchant Operations, Finance, Product and other internal teams to resolve operational matters and ensure smooth execution.
• Assist the Head of Operations in process improvement initiatives, SOP implementation, operational projects and other sales-related assignments.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Operations, Management, Sales or a related field.
• 4 years of experience in sales operations, business operations, sales administration or a similar role.
• Experience in a POS, SaaS, fintech, payment or technology companyis an advantage.
• Basic understanding of POS systems, merchant business operations and sales-to-onboarding processes.
• Good working knowledge of Excel / Google Sheets and data reporting.
• Experience using CRM or sales management systems.
• Strong attention to detail and data accuracy.
• Good communication and cross-functional coordination skills.
• Able to manage multiple tasks, follow up independently and work with different stakeholders.
• Strong sense of ownership and accountability.
• Comfortable working in a fast-paced and growing business environment.

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider headquartered in Singapore. Supporting and empowering Every Point Of Success, we help SMEs grow digitally with confidence through our innovative POS solutions and business tools.

The Sales & Operations Support will provide day-to-day operational and administrative support to the Sales function, ensuring sales activities, merchant onboarding, data, systems and operational processes are properly coordinated and completed.

The role will work closely with the Sales team, Sales Managers, Merchant Operations, Finance, Product and other internal teams to ensure smooth execution of the sales process, timely follow-up of operational matters and accurate maintenance of sales and merchant information.

This role serves as a key coordination point between Sales and Operations, helping to identify operational gaps, follow up on pending cases and improve the efficiency of sales-related processes

Key Responsibilities

1. Sales Operations & Coordination

• Provide day-to-day operational support to the Sales team, including coordinating sales requests, follow-ups and administrative requirements.
• Coordinate with Sales Managers and relevant departments to ensure sales activities and operational tasks are completed on time.

2. Sales Data & Reporting

• Maintain accurate sales pipeline, merchant records, sales tracking files and operational data.
• Prepare daily, weekly and monthly sales reports, dashboards and performance tracking for management review.

3. Merchant & Sales Process Management

• Coordinate the sales-to-merchant onboarding process, including documentation, application, activation and follow-up of pending cases.
• Monitor sales and merchant workflows, identify operational gaps or delays, and coordinate with relevant teams for resolution.

4. CRM & System Management

• Maintain and monitor the accuracy and completeness of sales and merchant information in CRM and internal systems.
• Support system updates, data maintenance, basic troubleshooting and implementation of system or process changes.

5. Cross-functional Operations & Process Improvement

• Work closely with Sales, Merchant Operations, Finance, Product and other internal teams to resolve operational matters and ensure smooth execution.
• Assist the Head of Operations in process improvement initiatives, SOP implementation, operational projects and other sales-related assignments.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Operations, Management, Sales or a related field.
• 4 years of experience in sales operations, business operations, sales administration or a similar role.
• Experience in a POS, SaaS, fintech, payment or technology companyis an advantage.
• Basic understanding of POS systems, merchant business operations and sales-to-onboarding processes.
• Good working knowledge of Excel / Google Sheets and data reporting.
• Experience using CRM or sales management systems.
• Strong attention to detail and data accuracy.
• Good communication and cross-functional coordination skills.
• Able to manage multiple tasks, follow up independently and work with different stakeholders.
• Strong sense of ownership and accountability.
• Comfortable working in a fast-paced and growing business environment.

Benefits

Perks of Joining Us

• Flexi Benefit Allowances
• Birthday gift
• Medical Insurance

EPOS is one of Singapore’s largest Point-of-sale system vendors. Established in 2009, we are trusted by over 4,000 business owners across Singapore.

EPOS has won many accolades and is recognised as Singapore’s top POS vendor at IMDA’s Partner Appreciation event. Here at EPOS, we aim to help businesses grow their profits with our product solutions.

https://www.epos.com.sg/about-us/

EPOS is one of Singapore’s largest Point-of-sale system vendors. Established in 2009, we are trusted by over 4,000 business owners across Singapore.

EPOS has won many accolades and is recognised as Singapore’s top POS vendor at IMDA’s Partner Appreciation event. Here at EPOS, we aim to help businesses grow their profits with our product solutions.

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