Safety & Security Associate @ Hako Hotel JBCC

OTTOTREE HOTEL (STULANG LAUT) SDN. BHD.; Johor Bahru; On-site; MYR 28,000 - 47,000; Full time

Job summary

Hako Hotel JBCC in Johor Bahru is seeking a Safety & Security Associate to safeguard guests, employees and property. You will implement and enforce security protocols, monitor premises and respond promptly to alarms or incidents.

Core duties include patrolling, surveillance monitoring, assisting guests with safety concerns, conducting safety inspections, controlling access, maintaining security logs and reporting incidents to management.

Qualifications

• SPM or higher qualifications in related field.
• Minimum 2 years’ experience of related working experience.

Responsibilities

• Patrol hotel premises regularly to ensure security.
• Monitor surveillance systems and report any suspicious activities or incidents.
• Respond promptly to alarms or calls for assistance.
• Regularly monitor the hotel’s surrounding parking space and ensure the carpark area are only for hotel’s guest.
• Assist guests and employees with safety and security concerns.
• Provide guidance and information on emergency procedures.
• Conduct regular safety inspections of guest rooms, public areas, and back-of-house areas.
• Act swiftly and appropriately during emergencies such as fire, medical incidents, or disturbances.
• Coordinate with local authorities when necessary.
• Administer first aid or CPR as needed.
• Ensure all doors, windows, and gates are secured properly.
• Control access to restricted areas.
• Maintain a log of security activities and incidents.
• Train hotel staff on safety and security procedures.
• Promote awareness of security issues among employees and guests.
• Conduct drills to ensure preparedness for various emergencies.
• Document incidents and maintain accurate records.
• Prepare reports for management on security status and incidents.
• Collaborate with management to implement improvements based on security assessments.
• Assisting the Front Office/HK to send requested amenities to the guest room.
• Assist breakfast area. (if needed)
• Assist Housekeeping department to do bed stripping and clearing the public area.
• Any other task being task by the Superior or the Manager of the hotel.

Job description

Safety & Security Associate @ Hako Hotel JBCC

As the House Safety & Security Associate at our 3-star hotel, you will be responsible for ensuring the safety and security of our guests, employees, and property. You will implement and enforce security protocols and procedures to maintain a safe environment throughout the hotel premises. This role requires strong attention to detail, excellent communication skills, and the ability to handle emergencies effectively.

Core duties and responsibilities:

Monitoring and Surveillance:

Patrol hotel premises regularly to ensure security.

Monitor surveillance systems and report any suspicious activities or incidents.

Respond promptly to alarms or calls for assistance.

Regularly the Hotels surrounding parking space and ensure the carpark area are only for hotel’s guest.

Guest and Employee Safety:

Assist guests and employees with safety and security concerns.

Provide guidance and information on emergency procedures.

Conduct regular safety inspections of guest rooms, public areas, and back-of-house areas.

Emergency Response:

Act swiftly and appropriately during emergencies such as fire, medical incidents, or disturbances.

Coordinate with local authorities when necessary.

Administer first aid or CPR as needed.

Security Measures:

Ensure all doors, windows, and gates are secured properly.

Control access to restricted areas.

Maintain a log of security activities and incidents.

Training and Awareness:

Train hotel staff on safety and security procedures.

Promote awareness of security issues among employees and guests.

Conduct drills to ensure preparedness for various emergencies.

Report and Documentation:

Document incidents and maintain accurate records.

Prepare reports for management on security status and incidents.

Collaborate with management to implement improvements based on security assessments.

Aside Tasks:

Assisting the Front Office/HK to send requested amenities to the guest room.

Assist breakfast area. (if needed)

Assist Housekeeping department to do bed stripping and clearing the public area.

Any other task being task by the Superior or the Manager of the hotel.

Job Requirements:

SPM or higher qualifications in related field.

Minimum 2 years’ experience of related working experience. (Preferred)

- Walk-in-interviews are welcome -