Security Officer

Sunway Resort Hotel & Spa; Subang Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

Sunway Resort Hotel & Spa in Subang Jaya, Malaysia, is seeking a security professional to enforce safety procedures and protect guests and property. The role covers patrols, incident reporting, and collaboration with hotel staff to maintain calm, secure environments during events.

The ideal candidate has hotel security experience, strong communication in English and Bahasa Malaysia, and familiarity with CCTV and access control systems; prior police or military background is an advantage.

Qualifications

• 2+ years of hotel security experience or 5+ years in building security.
• Ability to communicate in English and Bahasa Malaysia.
• Ability to report discrepancies and maintain logs.

Responsibilities

• Understand and follow Security SOP.
• Attend daily pre-shift briefing and take notes.
• Provide concise hand-over to relieving officer.
• Report discrepancies in equipment inventory to supervisor.
• Conduct security patrols and report unusual situations.
• Make clear entries in the Security Log Book daily.
• Ensure only authorized persons enter hotel premises.
• Manage traffic and crowd control during events.
• Assist as Acting Supervisor in absence of Security Supervisor.
• Communicate with staff and guests in English and Bahasa Malaysia.

Skills

Fire safety

CCTV operation

Interpersonal skills

Bilingual English/Malay

Job description

This position performs security and safety duties as required by the hotel through the Cluster Director of Safety & Security, Security & Safety Manager, Assistant Security Safety & Security and Security Supervisor.

Key responsibilities

Having full understanding and comprehension of the Security Standard Order Procedures (SOP)

Attend daily pre-shift briefing by Security Supervisor and make notes on objects briefed

Conduct short and precise verbal hand-over briefing to relieving Security Officer highlighting matter(s) of interest

Punctually report to assigned posts and receive verbal take-over report from outgoing Security Officer

Immediately report any discrepancies on inventory of equipment, items or lodged entries discovered at assigned post to the Security Supervisor

Conduct security patrols in assigned areas and report to Security Control Room of any situation out of the ordinary, obstructions, suspicious characters, damages or out-of-order lighting or items

Make relevant, precise, neat and legible entries into Security Log Book (daily) in accordance with Security Standard Order Procedures (SOP)

Ensure unauthorized and undesired person(s) are not allowed into the hotel premises and take steps in accordance with SOP to remove the person if admission has already occurred

Conduct traffic and crowd control when instructed to ensure smooth flow of events

Assist as Acting Supervisor in the absence of any Security Supervisor when instructed by SSM

About you

Ability to understand and communicate in English and Bahasa Malaysia with superiors, peers, associates, suppliers, guests and patrons of the hotel

Fair knowledge of fire panel, card key access system and CCTV

At least 2 years of working experience in hotel security or five years in building security

Ability to identify problems and/or potential problems, gather relevant data and come to a reasonable conclusion

Ability to interpret instruction and be able to contain/overcome a routine situation with minimum supervisor intervention

Ability to create cooperation and communications with other hotels, the Police, Bomba and other national services

Good interpersonal skills

Satisfactory/fair knowledge of fire protection systems, security surveillance systems and general security practice

Previous work experience in the police force or armed forces would be an advantage

About us

Sunway City Kuala Lumpur Hotels is committed to providing security and safety to guests, associates and properties.