Security Supervisor - (Pre-opening) Waldorf Astoria Kuala Lumpur

Hilton; Kuala Lumpur; On-site; MYR 33,480 - 66,960; Full time

Job summary

Hilton is looking for a Security Supervisor to oversee the hotel security team, lead officers, and uphold security standards. You will respond to emergencies, supervise patrols, and ensure guest and staff safety with professional discretion.

Ideal candidates have a leadership background in hospitality, strong communication skills, and familiarity with emergency protocols. This role requires flexibility to work nights, weekends, and holidays Worldwide security operations are a plus.

Qualifications

• Proven experience in a security supervisory or leadership role, preferably in hospitality.
• Strong leadership and team management skills.
• In-depth knowledge of security operations and emergency protocols.
• Ability to remain calm and effective under pressure.
• Excellent communication and collaboration skills.
• Proficiency in English; additional languages are a plus.
• Certifications in First Aid, CPR, and security operations preferred.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Conduct security patrols to identify safety risks and security threats.
• Coordinate emergency responses to incidents such as fires or medical emergencies.
• Supervise, train, schedule and support Security Guards/Officers.
• Investigate incidents and document findings for accurate reporting.
• Promote workplace safety and ensure adherence to safety protocols.
• Provide security backup by covering officer duties when needed.
• Manage access control and handle guest concerns discreetly and professionally.
• Conduct audits and update security policies to address emerging risks.

Skills

Leadership

Team management

Security operations

Emergency protocols

Communication

First Aid/CPR

Job description

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for overseeing the daily operations of the hotel’s security team, leading and managing a team of security officers, ensuring they perform their duties effectively, maintain security standards, and respond to emergencies. As a Security Supervisor, you’re spreading the light and warmth of hospitality by delivering memorable experiences that make each guest stay memorable.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Support emergency responses: Coordinate responses to incidents such as fires, medical emergencies, and security threats
• Supervise and develop the team: Train, schedule, and supervise Security Guards/Officers, providing guidance and support to ensure high performance
• Investigate incidents: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Promote workplace safety: Encourage adherence to safety protocols and best practices among team members
• Provide security backup: Step in to fulfill security officer responsibilities as required
• Guest & Staff Safety: Enforce safety measures, manage access control, and handle guest concerns discreetly and professionally
• Compliance & Risk Management: Conduct audits, ensure regulatory compliance, and update security policies to address emerging risks

Qualifications

• Proven experience in a security supervisory or leadership role, preferably in hospitality
• Strong leadership and team management skills
• In-depth knowledge of security operations and emergency protocols
• Ability to remain calm and effective under pressure
• Excellent communication and collaboration skills
• Proficiency in English; additional languages are a plus
• Certifications in First Aid, CPR, and security operations preferred
• Flexibility to work nights, weekends, and holidays