RPA Developer

AMS AirAsia Aviation Management Services Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 140,000; Full time

Benefits offered by this job

Medical and insurance benefits

Flexible work arrangement

Paid time off

Flight discounts

Job summary

AirAsia Group is seeking an experienced RPA Developer in Kuala Lumpur to design, develop, and maintain automated processes using core workflow principles. You will assess new automation candidates, estimate development effort, and ensure compliance with security and audit requirements.

The role emphasizes agile practices, collaboration with Business Analysts and Product Owners, and providing second-level support for production workflows while meeting SLAs.

Qualifications

• Bachelor's degree in IT/ Computer Science, Engineering, Mathematics, Science & Technology or relevant qualification focusing on programming or application development.
• Intermediate knowledge of Python and SQL.
• LEAN or Six Sigma qualification is an added advantage.
• Project and change management experience, preferably IT implementations and UAT management.
• Strong analytical skills to interpret business needs into requirements.
• Ability to translate business processes into automated solutions.
• Strong written and verbal communication to explain technical info clearly.
• Team player with cross-functional collaboration.
• Experience with developing automated RPA processes as a certified developer or willingness to learn new technologies.

Responsibilities

• Design and develop new processes and enhancements using core workflow principles in RPA technology.
• Analyse new process automation candidates, assess feasibility and estimate effort.
• Apply RPA workflow design best practices for development and maintenance.
• Adopt agile practices to maximize business value and customer outcomes.
• Review workflows to ensure compliance with internal controls, security and audit requirements.
• Provide maintenance and second-level support for production workflows; investigate errors and propose resolutions.
• Meet SLAs for workflow downtime; report issues to third-level support if needed.
• Configure enhancements/change requests to existing automated processes.
• Work within project planning constraints and communicate risks to RPA manager.
• Collaborate with Business Analysts and Product Owners during tests and UAT to debug and resolve issues.

Skills

Python

SQL

Analytical thinking

Communication skills

Team collaboration

Education

Bachelor's degree in IT/ Computer Science/ Engineering

Job description

Key Responsibilities – Robotic Process Automation (RPA) Development:

• RPA Developer designs and develops new processes and enhancements using core workflow principles within the RPA technology.


• Analyse new process automation candidates, quickly assessing the feasibility and accurately estimate development effort.


• Apply RPA workflow design best practices when developing or maintaining workflows


• Apply agile practices and principles to maximise business value and continuously improve the delivery of the right customer outcomes.


• Review workflows developed by other RPA Developers to ensure compliance with internal control/security / audit requirements


• Provide maintenance to production workflows by ensuring second level support for workflow incidents; investigate reported errors, agree on error severity and propose resolution.


• For workflow support tasks, respect SLAs agreed with business for workflow downtime.


• Report issues to third level support (RPA vendor) if incidents cannot be solved by the internal team; ensure development fix, unit testing, and production deployment preparation.


• Configure enhancements /change requests to already automated processes.


• Work within project planning constraints, communicating any identified project risks and issues to the RPA manager accordingly.


• Work collaboratively with Business Analysts and Product Owners during test phases and UAT to test, debug and overcome issues.

WHO YOU ARE:

• Minimum Bachelor's Degree in IT/ Computer Science, Engineering, Mathematics, Science & Technology or relevant qualification focusing on programming or application development.


• Minimum intermediate knowledge of Python and SQL.


• Qualification in process improvement and process analysis i.e. LEAN, Six Sigma is an added advantage.


• Project and change management experience, preferably involving IT implementations and UAT management.


• Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.


• Business ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.


• Strong written and verbal communication skills; ability to communicate technical and business information effectively to both technical and non-technical people.


• A good team player collaborates well in cross-functional teams.


• Experience with developing and implementing automated RPA processes as a certified developer, or openness towards learning new technologies.

WHAT YOU’LL ENJOY:

Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.

Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.

Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.

Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.

A unique Allstar culture like no other

Are you in?

AirAsia is set to take low-cost flying to an all new high with our belief, \"Now Everyone Can Fly\"

At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game.