Senior Executive, Jira Technical Specialist

AirAsia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Free flights

Unlimited flight discounts

Partner discounts

Job summary

AirAsia is seeking a Senior Executive, Jira Technical Specialist to own the Atlassian stack, delivering end-to-end Jira and Confluence projects. You will manage CMDB schemas, automate CI discovery via REST APIs, and ensure strict SLA adherence while coaching teams toward faster, more reliable collaboration.

You will lead L2/L3 support, build custom scripts, and integrate JSM with third-party tools. A strong ITIL/Atlassian background is essential.

Qualifications

• Bachelor’s degree in CS/IT or related field.
• 4–6 years Atlassian administration and project delivery.
• Experience with JSM/CMDB schemas and REST integrations.
• Proficiency in scripting for automation.

Responsibilities

• Lead Jira/Confluence implementations and migrations.
• Design and maintain CMDB schemas and automation.
• Provide L2/L3 support and incident resolution.
• Integrate Jira with external tools via REST/Webhooks.

Skills

Jira

Confluence

Atlassian admin

Scripting

REST APIs

Webhooks

ITIL

CMDB concepts

Education

Bachelor’s degree in CS/IT or related field

Tools

ScriptRunner

Python

Groovy

SQL

Linux

Job description

Job Description OVERVIEW: Location: RedQ Department: ICT Entity: AAAMS Status (Full time/part time/contract): Full time

JOB DESCRIPTION:

YOUR ROLE AS A: Senior Executive, Jira Technical Specialist You will be the core custodian and technical powerhouse behind our Atlassian ecosystem. You will blend hands-on project delivery with day-to-day L2/L3 support, driving seamless end-to-end Jira implementations and automations. If you love crafting custom workflows, automating business logic with advanced scripting, and empowering teams across the business to collaborate faster and smarter with uncompromising accountability and urgency, this role is for you.

WHAT YOU’LL CHAMPION:

Proactively design, configure, and optimize the Jira Service Management (JSM) Assets / Insight database structure (object schemas, attributes, references, and object types) to establish a highly reliable Configuration Management Database (CMDB). Drive the automated discovery and seamless import of Configuration Items (CIs) into the Jira CMDB from external sources using REST APIs, discovery tools, and integration plugins. Integrate CMDB CIs directly with JSM incident, problem, change, and request management workflows to power automated impact analysis, root-cause investigations, and rapid change approvals. Lead end-to-end Jira and Confluence project implementations, migrations, and instance consolidations with total ownership and speed. Take decisive technical ownership of daily L2/L3 operations across Jira Software, JSM, and Confluence—ensuring strict SLA compliance, zero-compromise ticket discipline, and relentless urgency in driving issues to resolution. Architect, configure, and maintain high-performing customized Jira spaces, issue types, custom fields, screen schemes, permission schemes, and robust workflows tailored for business execution. Engineer, debug, and maintain custom scripts using ScriptRunner or Python to automate critical business logic and process triggers. Integrate Jira seamlessly with third-party enterprise tools via REST APIs and Webhooks to eliminate process gaps. Build and govern advanced Jira Automation rules to optimize team productivity, enforce operational accountability, and reduce manual effort. Manage system administration tasks, including plugin evaluations, version upgrades, security patch implementations, license management, and performance tuning. Establish and strictly enforce user governance policies, SOPs, and operational best practices for Atlassian tools across the organization. Conduct technical onboarding and training for site administrators and engineering leads, fostering a culture of high performance and ownership. Ensure the long-term integrity and accuracy of the CMDB by implementing rigorous governance, regular audits, and validation processes for all configuration item data.

WHO YOU ARE:

Possess a Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field. Bring 4–6 years of hands‑on experience in Atlassian administration, project implementation, and technical support. Well‑versed in scripting languages such as ScriptRunner (Groovy), SIL, Python, or JavaScript for workflow automations. Deep hands‑on experience designing and managing JSM Assets (formerly Insight) schemas, object mappings, CI relationships, and CMDB automations. Solid understanding of ITIL processes (specifically Configuration and Asset Management) and how CIs link to Incident, Change, and Problem Management. Deeply experienced with Atlassian Cloud / Data Center environments, Jira Service Management, CMDB management and Confluence. Strongly proficient in building and consuming REST APIs, JSON data formats, and Webhooks for system integrations. Familiar with relational databases/SQL querying and basic Linux/Unix environment administration. Atlassian Certified Professional or ITIL v4 Foundation certification is highly desirable. A proactive leader with a strong 'bias for action', demonstrated success in leading teams through high‑pressure critical incidents, and an uncompromising stance on accountability, discipline, and execution.

WHERE YOU’LL GO:

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO - these are some Dare To Dream stories of our Allstars. Based on your performance and contribution in this role, you’ll grow into becoming a Lead Technical Specialist / Enterprise Applications Manager. In this role, you’ll oversee the overall Atlassian architecture strategy, lead key cultural shifts toward operational excellence and rigorous process adherence, manage technical talent, and drive enterprise-wide digital transformation initiatives.

WHAT YOU’LL ENJOY:

Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.

Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.

Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.

Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.

A unique Allstar culture like no other.

OUR HIRING PROCESS:

Application Review Screening Call/Email Interview & Assessments Background Verification Offer Process

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you). Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean. Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.

Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities.

All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.

AirAsia Berhad:

Asia’s leading airline was established with the dream of making flying possible for everyone. Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 24 countries and over 130 destinations. We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day. As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game. Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly"