Linux Support Specialist - Video Surveillance

Motorola Solutions; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Motorola Solutions in Malaysia is seeking a Technical Support Specialist to resolve hardware, software, or systems issues with a strong customer-first mindset. You will troubleshoot cases, document findings, and collaborate with regional and global teams.

The role requires 2+ years in technical support for video surveillance or related tech, a technical degree or certs (CCNA/MCSA/CompTIA A+), and fluency in English.

Qualifications

• 2+ years of technical support experience in video surveillance, access control, telecom, cloud software, enterprise hardware, or IT service desks.
• Technical Degree preferred, with certifications like CCNA, MCSA, or CompTIA A+.
• Experience with Linux operating systems, CRM platforms (1+ years), and Knowledge-Centered Service (KCS) methodology.
• Practical experience applying technical concepts to install, configure, and troubleshoot hardware and software environments.
• Familiarity with video surveillance cameras, ONVIF protocol, or video streaming services.
• Excellent ability to troubleshoot complex issues, prioritize tasks, and manage stakeholder expectations.
• Fluent in English with clear, personable explanations to customers of varied skill levels.
• Self-starter who works independently and collaborates within a team.

Responsibilities

• Learn and maintain a strong understanding of Motorola Solutions software and products with a primary focus on Silent Sentinel products.
• Troubleshoot Motorola Solutions hardware, software and systems over the phone, chat and remotely.
• Concisely document software, hardware, and network information in a case management system.
• Provide an exceptional customer experience during calls, emails, chat, and customer escalations.
• Prioritize between tasks including inbound calls, existing case management, live chat, email requests, repairs.
• Collaborate with the regional and global support teams to provide high quality and effective customer experience.
• Be available to work on call for after hours and weekend emergency support.
• Continuously learns new skills, technologies & products; keeping up with Motorola Solutions’s pace of innovation.

Skills

Customer support

Troubleshooting

Remote support

Communication in English

Team collaboration

Education

Technical degree

CCNA

MCSA

CompTIA A+

Tools

CRM platforms

Linux

Video surveillance systems

Job description

Motorola Solutions in Malaysia is seeking a Technical Support Specialist to resolve hardware, software, or systems issues with a strong customer-first mindset. You will troubleshoot cases, document findings, and collaborate with regional and global teams.

The role requires 2+ years in technical support for video surveillance or related tech, a technical degree or certs (CCNA/MCSA/CompTIA A+), and fluency in English.