WAVE Platform Support Engineer - 24/7 Global Team

Motorola Solutions Malaysia Sdn Bhd; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Motorola Solutions Malaysia Sdn Bhd is seeking a Technical Support Engineer to resolve complex customer issues and support broadband products. The role is office-based with potential travel to customer sites and involves second/third line support interfacing with partners and development engineers.

You will join a global, 24/7 support team, participate in ISO27001 compliance, and communicate clearly in English. The position suits graduates or individuals seeking a technical support role.

Qualifications

• Bachelor's Degree in Telecommunications / IT / Relevant Field.
• Fluent English both written and spoken.
• Willing to work in permanent day shift roster (which include weekends and public holidays).
• Strong analytical and problem solving skills.
• Excellent communication skills.
• Attention to detail.
• Diligent.
• Ability to adapt quickly.
• Background in IT systems.
• Experience with Android and mobile OS.
• Ability to work efficiently in an international team.

Responsibilities

• Resolve customer issues in a timely manner.
• Office-based role; travel to customer sites may be required.
• Second/third line support with interface to partners, field support teams and development engineering.
• Support 24x7x365 as part of the Out of Hours solution.
• Develop a high level of understanding of Motorola Solutions Broadband products and architecture.
• Liaise between engineering and customers in written and spoken English.
• Take ownership of customer issues and ensure expectations are met.
• Follow Customer Issue Resolution processes.
• Contribute to knowledge base articles and stay current on new technologies.

Skills

Fluent English

Analytical thinking

Problem solving

Excellent communication

Attention to detail

IT systems background

Android & mobile OS

Team collaboration

Day shift availability

Education

Bachelor's Degree in Telecommunications / IT / Relevant Field

Tools

Linux

Windows

Docker

VPN

LAN/WAN

IP routing

Network troubleshooting

LTE technologies

Job description

Motorola Solutions Malaysia Sdn Bhd is seeking a Technical Support Engineer to resolve complex customer issues and support broadband products. The role is office-based with potential travel to customer sites and involves second/third line support interfacing with partners and development engineers.

You will join a global, 24/7 support team, participate in ISO27001 compliance, and communicate clearly in English. The position suits graduates or individuals seeking a technical support role.