RM 6500 Mandarin Speaker Operation Manager (Tuition Center)

Nexpipo; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Nexpipo in Kuala Lumpur is seeking an Operations Manager to build and oversee a newly opened tuition centre. You will establish processes, recruit and manage staff, and coordinate teaching and admin activities to deliver a smooth, well-organised learning environment.

Leading day-to-day operations, you'll drive enrolment, retention, and centre growth while maintaining high service standards for parents and students. Mandarin communication is required.

Qualifications

• 3–5 years in operations or centre/branch management.
• Experience in tuition centres or education is a plus.
• Experience managing teachers and admin staff.
• Experience setting up a new centre or operation.
• Strong organisational, coordination, and people management skills.
• Mandarin ability to communicate with Mandarin-speaking stakeholders.

Responsibilities

• Centre setup including facilities, equipment, materials, admin systems, and procedures.
• Oversee daily centre activities, scheduling, and a well-organised learning environment.
• Establish SOPs, workflows, attendance tracking, student registration, and reporting.
• Recruit, onboard, schedule, supervise, and support teachers and staff.
• Coordinate class timetables, classrooms, teacher assignments, and resources.
• Manage enrolment records, attendance, class arrangements, and fees.
• Handle parent inquiries with professional communication and service standards.
• Support student enrolment, retention, and identify growth opportunities.
• Monitor schedules, readiness, service standards, and student/parent experience.
• Monitor expenses, supplies, budgeting, and cost control.
• Ensure compliance with policies, safety standards and regulations.
• Prepare operational reports on student numbers, enrolment, attendance, and KPIs.
• Identify gaps and propose improvements for efficiency and growth.

Skills

Operational management

Process development

Leadership

Team management

Communication

Enrolment & retention focus

Budgeting & cost control

Adaptability

Tech literacy

Mandarin communication

Job description

We are looking for a proactive, hands-on, and results-driven Operations Manager to oversee the establishment and day-to-day operations of our newly opened tuition centre.

This is an exciting opportunity for someone who enjoys building operations from the ground up, establishing effective systems, developing a strong team, and creating a positive learning environment for students.

As the centre is newly established, you will play a key role in setting up operational processes, coordinating teaching and administrative activities, managing resources, and ensuring the centre runs smoothly and efficiently. You will also work closely with management to support student enrolment, parent engagement, and the centre's long-term growth.

We welcome candidates from education and other service-oriented industries who have strong operational management, team leadership, and problem-solving capabilities.

2. Key Responsibilities

Centre Setup & Launch: Coordinate the operational setup of the new tuition centre, including facilities, equipment, learning materials, administrative systems, and operational procedures.

Daily Operations Management: Oversee daily centre activities to ensure smooth operations, efficient scheduling, and a well-organised learning environment.

Process Development: Establish and implement standard operating procedures (SOPs), administrative workflows, attendance tracking, student registration processes, and reporting systems.

Teacher & Staff Management: Recruit, onboard, schedule, supervise, and support teachers and administrative staff to ensure sufficient manpower and effective performance.

Class Scheduling & Resource Planning: Coordinate class timetables, classroom allocation, teacher assignments, and learning resources to maximise operational efficiency.

Student Administration: Oversee student enrolment records, attendance, class arrangements, fee collection coordination, renewals, and withdrawal processes.

Parent Relationship Management: Handle parent enquiries, feedback, and concerns professionally while maintaining strong communication and service standards.

Enrolment & Retention Support: Work with the management and relevant teams to support student enrolment, improve retention, and identify opportunities to enhance the centre's services.

Quality & Service Standards: Monitor teaching schedules, classroom readiness, staff service standards, and the overall student and parent experience.

Financial & Cost Control: Monitor operational expenses, supplies, resource utilisation, and budget performance to ensure cost-effective operations.

Compliance & Safety: Ensure the centre complies with relevant operational requirements, internal policies, health and safety standards, and applicable regulations.

Performance Monitoring: Prepare regular operational reports covering student numbers, enrolment progress, attendance, staffing, parent feedback, and key performance indicators.

Continuous Improvement: Identify operational gaps, resolve issues promptly, and recommend improvements to support the centre's efficiency and sustainable growth.

3. Candidate Requirements

Experience & Background

Minimum 3-5 years of working experience in operations, centre management, branch management, or a similar supervisory or management role.

Experience in tuition centres, education, enrichment programmes, childcare, or other service-oriented industries will be an advantage.

Candidates from retail, hospitality, F&B, healthcare, or other multi-outlet businesses are welcome if they possess strong operational and people management experience.

Prior experience in setting up a new centre, branch, or business operation will be an added advantage.

Experience managing teachers, administrative staff, or frontline teams is preferred.

Operational Management: Strong organisational and coordination skills, with the ability to manage multiple operational priorities.

Process Development: Capable of establishing practical SOPs, workflows, and systems for a newly established centre.

Leadership & Team Management: Able to lead, motivate, schedule, and develop staff while maintaining accountability and service standards.

Problem-Solving: Hands-on, resourceful, and capable of resolving operational issues independently.

Communication & Stakeholder Management: Able to communicate effectively with parents, students, teachers, management, and external parties.

Commercial Awareness: Understands the importance of enrolment, student retention, cost control, and operational performance in supporting business growth.

Adaptability & Ownership: Comfortable working in a newly established business environment where processes may need to be developed and refined.

Technology & Administration: Proficient in Microsoft Office or Google Workspace, with the ability to manage operational records and reporting.

Mandarin: Required to communicate effectively with Mandarin-speaking parents and stakeholders.

Basic Salary: Open for discussion, depending on experience and qualifications.

Performance-based incentives or bonuses, subject to the company’s arrangement.

Opportunity to take ownership of a newly established tuition centre’s operations.

Career development opportunities within a growing education business.

This role offers opportunities for career advancement as the education business expands.

High performers may also have opportunities to take on broader responsibilities in business expansion, operational strategy, and multi-centre management.

6. Why Join Us?

Build from the Ground Up: Play a key role in establishing operational systems and processes for a newly opened tuition centre.

Meaningful Ownership: Take responsibility for daily operations and contribute directly to the centre's development.

Leadership Opportunities: Build and develop a team while shaping the centre's working culture and service standards.

Make a Difference: Contribute to creating a well-organised, supportive, and positive learning environment for students.

Future Growth: Develop your operational leadership career as the education business grows and expands.

Working Days: Monday to Saturday

Monday to Friday: 12:00 PM - 9:00 PM

Saturday: 9:00 AM - 2:00 PM