RM6500 Mandarin Speaker Tutor Center Operation Manager at KL

Nexpipo; Kuala Lumpur; On-site; MYR 134,000 - 201,000; Full time

Job summary

Nexpipo is seeking a commercially driven Centre Manager in Kuala Lumpur to lead operations and drive growth for an education centre. You will own the business, manage a high-performing team, and push revenue targets through effective sales and customer relationships.

The role demands ownership mindset, strong leadership, and the ability to work with budgets and P&L data to improve centre performance. Mandarin communication is required to engage with parents and clients.

Qualifications

• 3-8 years in supervisory/branch management or business operations.
• Experience in Education, Tuition, Enrichment, Childcare, Retail, F&B, Hospitality, Healthcare, or Wellness is an advantage.
• Strong sales capabilities with a track record of targets or KPIs.
• Comfortable with budgets, financial reports, and basic P&L data.
• Mandarin language proficiency required for communication with Mandarin-speaking parents and clients.

Responsibilities

• Drive student enrolment, revenue growth and centre performance.
• Follow up on enquiries, manage leads, and convert prospects into registrations.
• Improve renewal rates and strengthen parent relationships to reduce attrition.
• Execute local marketing initiatives and build referral networks for brand awareness.
• Lead, coach, schedule and develop teaching and administrative staff.
• Oversee daily centre operations for smooth service delivery.
• Monitor expenses and budgets, taking ownership of the centre's P&L.
• Build strong relationships with parents, students and the local community.
• Develop team capabilities and prepare future leaders for expansion.

Skills

Sales leadership

Operations management

Team leadership

Budgeting

P&L understanding

Client relationships

Education sector familiarity

Mandarin

Communication

Entrepreneurial mindset

Growth strategy

Job description

Build a Business. Lead a Team. Drive Growth.

Working Hours:

Monday to Friday: 12:00 PM - 9:00 PM

Saturday: 9:00 AM - 2:00 PM

About the Role

We are looking for a commercially driven and entrepreneurial Centre Manager to lead the operations and business growth of an education centre.

This is more than an administrative management role. We are looking for someone who takes ownership, drives sales performance, builds a high-performing team, and treats the centre as their own business.

If you enjoy growing revenue, developing people, building customer relationships, and achieving business targets, this could be the right opportunity for you.

Key Responsibilities

Business Growth: Drive student enrolment, revenue growth, and overall centre performance.

Sales & Conversion: Follow up on enquiries, manage leads, and convert prospective students into registrations.

Student Retention: Improve renewal rates, strengthen parent relationships, and reduce student attrition.

Marketing & Community Engagement: Execute local marketing initiatives and build referral networks to increase brand awareness.

Team Leadership: Lead, coach, schedule, and develop teaching and administrative staff.

Centre Operations: Oversee daily operations to ensure smooth and efficient service delivery.

Financial Performance: Monitor expenses, manage budgets, and take ownership of the centre's profit and loss (P&L).

Stakeholder Management: Build strong relationships with parents, students, and the local community.

Talent Development: Develop team capabilities and prepare future leaders to support business expansion.

Candidate Requirements

Experience & Background

3-8 years of working experience in a supervisory, branch management, or business operations role.

Experience in Education, Tuition, Enrichment, Childcare, Retail, F&B, Hospitality, Healthcare, or Wellness is an advantage.

Candidates from other industries are welcome if they have strong sales, operational management, and team leadership experience.

Strong sales capabilities and a proven track record of achieving targets or KPIs.

Commercially minded, with the ability to identify growth opportunities and improve business performance.

Hands-on, proactive, and resourceful in solving problems.

Strong leadership, communication, and interpersonal skills.

Comfortable working with budgets, financial reports, and basic P&L data.

High ownership mentality, entrepreneurial mindset, and ambition to take on greater leadership responsibilities.

Language Requirements

Mandarin: Required to communicate effectively with Mandarin-speaking parents and clients.

Basic Salary: Open for discussion, depending on experience and suitability.

Performance-based incentives and bonuses.

Opportunities for career advancement.

We believe in developing our people from within. High-performing individuals can progress along a structured leadership pathway:

Why Join Us?

Entrepreneurial Ownership: Take charge of a centre and make meaningful business decisions.

Performance-Based Rewards: Be recognised and rewarded for the results you deliver.

Growth Opportunities: Join an expanding education group with plans to grow across Malaysia.

Leadership Development: Build your management capabilities and prepare for multi-centre or regional leadership roles.

Meaningful Impact: Contribute to the growth of the business while making a positive difference in students' educational journeys.